Ottawa Senators Youth Leagues, Evaluator

2 weeks ago

Ottawa, Canada Senators Sports & Entertainment Full time

All team members of Senators Sports & Entertainment are held accountable for creating raving fans._
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- The _**_Youth Leagues Evaluator_**_ is responsible for ensuring that all aspects of timekeeping, reporting, and liaising with the facilitator during games held as part of the Ottawa Senators Spring and Summer Youth League are executed properly at the Bell Sensplex (Ottawa West) and/or Richcraft Sensplex (Ottawa East). The Evaluator will communicate efficiently between registration desk staff and on-ice facilitators, while ensuring the safety and enjoyment of all participants._
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**_Essential Raving Fans Responsibilities and Accountabilities _**
- _Seeks ways to enhance the fan experience in unexpected ways. _
- _Empowered to say YES, creating raving fans of Senators Sports & Entertainment. _
- _Knows and lives SSE's mission every day through service, teamwork, continuous improvement, change, and fun. _
- _Obsessed with client satisfaction, asking, "How can I exceed your expectations today?" _
- _Maintains consistency in attitude and behaviour, exceeding expectations. _
- _Works to make a specific impression on our clients. That impression is that of someone who is Wowed, Overly Satisfied and a Raving Fan. _
- _Approaches all tasks with a "can-do" attitude, understanding that there is no other kind of attitude. _
- _Notices and accurately interprets what clients are feeling, based on their words, tone of voice, expressions, and other nonverbal behaviour. _
- _Takes a personal interest in clients by asking about their concerns, interests, family, hobbies, etc. to develop relationships. _
- _Presents a cheerful, positive manner. _
- _Takes ownership and sees the client's need through from beginning to end. _
- _Exercises appropriate judgment in handling client situations. _
- _Responds in a positive manner with alternative solutions when a client's initial request is not possible. _
- _Shows initiative and takes action with an appropriate level of independence. _

**_Health & Safety Responsibilities and Accountabilities _**
- Responsible for ensuring that all areas covered by Occupational Health & Safety Act ("OHSA") are adhered to, specifically:_
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- _Working in compliance with the provisions of the OHSA, regulations and internal policies and procedures_
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- _Using or wearing protective equipment, devises or clothing when required_
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- _Reporting any missing or defective equipment or protective device which could endanger himself or herself or another team member_
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- _Reporting any contravention of the OHSA, regulations or Senators Sports & Entertainment policies and procedures_
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**_Training:_**
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- Responsible for completing on-line training modules as required, including, but not limited to:_
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- _Accessibility for Ontarians with Disability_
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- _Ontario Worker Health & Safety Awareness_
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- _Workplace Hazardous Materials Information System_
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- _Violence and Harassment in the Workplace_
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- May also be required to attend on-site training sessions as scheduled (eg. customer service)._

**_ Requirements_**
- _ Able to work flexible hours (evenings, nights, weekends, holidays)_
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- _Familiar with the rules of hockey (experience as a player, coach, timekeeper or referee in organized minor hockey as asset)_
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- _Previous customer service experience_
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- _Experience working with children is an asset_
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- _Excellent communication skills (oral)_
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- _Able to work under pressure _
- _Strong work ethic and attentiveness_
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- _Bilingualism (French & English) is an asset_
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- _Team player_
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- _Responsible and dependable _
- Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you require a disability related accommodation in order to participate in the recruitment process._
- SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities._

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