![Florists Supply Ltd.](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
2 weeks ago
Florists Supply is the premier Western Canadian floral wholesaler and importer based in Winnipeg, with additional locations in Saskatoon, Edmonton, Calgary, and Metro Vancouver. As a premium facilitator of fresh flowers and floral supplies, Florists Supply is a team that knows our customers and makes a difference by delivering beyond expectations. Florists Supply provides a variety of high-quality hard goods and fresh florals to florists, independent, and mass market retailers.
**What Do We Expect of You**
We are currently in search of a dedicated full-time Customer Service Representative to become part of our Vancouver team. Reporting to the Vancouver Supply Manager, your responsibilities will encompass driving sales of supply products. You will also play a pivotal role in ensuring impeccable customer satisfaction, managing accurate purchase, return, and exchange processes, all while keeping the best interests of Florists Supply customers at heart.
**Your Responsibilities**
- Process customer purchases, returns, and exchanges efficiently and effectively
- Handle the selection and packaging of supply orders.
- Assist branch visitors in shopping and order pickups.
- Investigate and resolve customer complaints and inquiries.
- Offer assistance across various areas and teams as required.
**What You Need for Success**
- Previous experience in Customer Service is preferred.
- Ability to work Mondays to Thursdays from 8:00 am to 3:00pm and then Fridays 8:00am to 1:00pm, with availability during peak busy times.
- Display a friendly, engaging, and professional demeanor, showcasing adaptability and teamwork.
- Stay composed under pressure, demonstrating the ability to work independently and multitask.
- Possess strong interpersonal, organizational, and problem-solving skills.
- Exhibit superior verbal and written communication abilities.
- Capable of lifting items weighing up to 50 lbs.
- Proficiency in Microsoft Office Suite (Excel, Word) with an enthusiasm for embracing new technologies.
- Familiarity with SAGE 300 and CRM experience would be advantageous.
**What's in It for You**
- An inclusive, family-like environment that values your input and creativity.
- Opportunities for continuous learning and knowledge sharing.
- A competitive compensation plan.
- Participation in the Deferred Profit-Sharing Plan.
- Access to an Extended Health/Dental Plan.
- Employee Assistance Program (EAP).
- Support for professional development.
- Enjoy product discounts.
- Maintain a healthy work-life balance.
**Do Our Values Resonate with You?**
- We are dedicated to delivering an unparalleled customer experience through exceptional products and services.
- Our approach involves innovative thinking to challenge conventional norms.
- We are compassionate and caring members of our community.
- Our actions are driven by integrity, ensuring that we always do what's right.
- We thank all applicants for their interest but only those selected for interviews will be contacted._
Pay: $16.75-$24.00 per hour
Expected hours: 32 - 44 per week
**Benefits**:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Schedule:
- Day shift
- Weekends as needed
Ability to commute/relocate:
- Burnaby, BC V5J 5E3: reliably commute or be willing to relocate with an employer-provided relocation package (required)
Work Location: In person
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