Customer Service Representative

6 months ago

Burnaby, Canada Florists Supply Ltd. Full time

Florists Supply is the premier Western Canadian floral wholesaler and importer based in Winnipeg, with additional locations in Saskatoon, Edmonton, Calgary, and Metro Vancouver. As a premium facilitator of fresh flowers and floral supplies, Florists Supply is a team that knows our customers and makes a difference by delivering beyond expectations. Florists Supply provides a variety of high-quality hard goods and fresh florals to florists, independent, and mass market retailers.

**What Do We Expect of You**

We are currently in search of a dedicated full-time Customer Service Representative to become part of our Vancouver team. Reporting to the Vancouver Supply Manager, your responsibilities will encompass driving sales of supply products. You will also play a pivotal role in ensuring impeccable customer satisfaction, managing accurate purchase, return, and exchange processes, all while keeping the best interests of Florists Supply customers at heart.

**Your Responsibilities**
- Process customer purchases, returns, and exchanges efficiently and effectively
- Handle the selection and packaging of supply orders.
- Assist branch visitors in shopping and order pickups.
- Investigate and resolve customer complaints and inquiries.
- Offer assistance across various areas and teams as required.

**What You Need for Success**
- Previous experience in Customer Service is preferred.
- Ability to work Mondays to Thursdays from 8:00 am to 3:00pm and then Fridays 8:00am to 1:00pm, with availability during peak busy times.
- Display a friendly, engaging, and professional demeanor, showcasing adaptability and teamwork.
- Stay composed under pressure, demonstrating the ability to work independently and multitask.
- Possess strong interpersonal, organizational, and problem-solving skills.
- Exhibit superior verbal and written communication abilities.
- Capable of lifting items weighing up to 50 lbs.
- Proficiency in Microsoft Office Suite (Excel, Word) with an enthusiasm for embracing new technologies.
- Familiarity with SAGE 300 and CRM experience would be advantageous.

**What's in It for You**
- An inclusive, family-like environment that values your input and creativity.
- Opportunities for continuous learning and knowledge sharing.
- A competitive compensation plan.
- Participation in the Deferred Profit-Sharing Plan.
- Access to an Extended Health/Dental Plan.
- Employee Assistance Program (EAP).
- Support for professional development.
- Enjoy product discounts.
- Maintain a healthy work-life balance.

**Do Our Values Resonate with You?**
- We are dedicated to delivering an unparalleled customer experience through exceptional products and services.
- Our approach involves innovative thinking to challenge conventional norms.
- We are compassionate and caring members of our community.
- Our actions are driven by integrity, ensuring that we always do what's right.
- We thank all applicants for their interest but only those selected for interviews will be contacted._

Pay: $16.75-$24.00 per hour

Expected hours: 32 - 44 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- Day shift
- Weekends as needed

Ability to commute/relocate:

- Burnaby, BC V5J 5E3: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Work Location: In person

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