Manager, Change Initiatives
4 weeks ago
Requisition ID: 196881
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
**The Role**
The Manager supports the Senior Manager, Initiatives & Optimization and/or Director, Initiatives & Optimization, in executing on short and long term initiatives that align to the Bank’s Business & Retail target model. This role is execution orientated that drives increased customer engagement, lower structural costs, and less friction across the end-to-end partner and customer journey.
**Is this role right for you? In this role you will**:
- Leads and drives a customer focused culture throughout their team to deepen customer relationships and leverage broader Bank relationships, systems and knowledge.
- Contribute to the development and introduction of assigned Retail and Business Banking Operations initiatives/projects of systems, products, new or enhanced and procedural changes.
- Manage the delivery, execution, and consideration of all key aspects of strategic projects including planning, scheduling, resourcing, risk assessment, cost/benefit analysis, time/cost estimates and a review of project work.
- Manage project implementation schedules based on a strong understanding of the impact on the business and key support functions and through reviewing business requirements with internal/external clients and consultants.
- Resolve frequent ad hoc requests and unplanned business issues. There can be stress resulting from constant interruptions and demands/volumes, as well as tight deadlines, delivery commitments, service/support requirements, and pressure situations.
- Establishing, building, and maintaining relationships with key stakeholders and departments within Canadian Banking and other areas of the Bank.
**Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have**:
- Familiarity of Commercial and Retail products, services, policies and procedures, banking regulations and related regulatory requirements
- Ability to develop compelling business cases, including cost benefit analysis
- Understanding of project management principles, methodology and tools
- Applies strong conflict management skills to negotiate effective resolution of issues/disputes
- Employs strong verbal and written communication skills to effectively present information to relevant stakeholders at all levels of the organization
- Works effectively with limited supervision and under pressure to meet deadlines, balance work priorities and resolve problems in a timely manner
- Experience running projects leveraging Agile methodologies
- Bilingualism in Spanish is highly desirable but not required
**What’s in it for you?**
- Work in a standard office-based environment; non-standard hours are not a common occurrence.
- This role has flexible hybrid working schedule. Primary location will be the Tahoe campus in Mississauga, Ontario. Secondary location will be downtown Toronto for partner meetings. Limited travel domestically/internationally.
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
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