Manager, Sales

2 weeks ago

Toronto, Canada MLSE Full time

Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

**Job Description**:
**Responsibilities**:

- Mentor and encourage a team of sales professionals to grow the Toronto FC ticket sales business to achieve annual revenue and expense targets
- Inspire and champion an environment of equity where the team feels safe to be themselves, valued for their contributions, and can do their best work while having fun
- Establish individual and work collaboratively within internal business partners on annual Toronto FC ticket sales objectives
- Build quarterly and annual business plans that strategically guide day-to-day ticket sales efforts for the team including inventory management, pricing, and prospect pipeline management
- Lead existing business and build innovative programs to drive new business and expand our football audience
- Support sales reps in effort to achieve targets, continuously supervising efficiency levels and assess their performance on a quarterly basis
- Design and lead all aspects of CRM reporting protocols within Salesforce to evaluate team/individual performance
- Implement new strategies and techniques based on industry standard methodologies, research, and data
- Lead prospecting calls and sales presentations to customers as necessary and as a developmental opportunity for your team
- As required, generate new revenue as an individual contributor by selling season tickets and partial plans
- Strategically align and work collaboratively with other commercial departments to create cross-selling opportunities and programs
- Collaborate with the marketing team to achieve single ticket revenue objectives, production of ticket sales content and the creation of marketing collateral and material (i.e. Season ticket templates/fliers, brochures, etc.)
- Work in conjunction with the membership team to support overarching football vertical ticketing objectives

**Qualifications**:
- An innovative and enthusiastic leader who inspires to grow the game of soccer in Canada
- Proven record of accomplishment in people development, coaching and culture building. You are proud of the development of people and culture and can demonstrate success in this area
- Outstanding teammate and ability to thrive in a fast paced, ambitious environment where quality, innovation and customer service is essential to organizational success
- Ability to coach/lead/inspire people authentically and customized to their unique needs and perspectives. You are flexible with different ideas and embrace team candor to create an inclusive culture with high engagement
- Solid campaign management experience and organizational skills including the ability to set and drive requirements through peers across multiple functional areas
- Systematic, self-motivated, and detail oriented with demonstrated creativity in problem solving and innovation
- Superior written and oral communication skills and the ability to work with multiple collaborators to prioritize tasks and projects efficiently
- Expertise in the interpretation and presentation of sales results to a wide range of audiences
- Experience working in Salesforce with the capability to lead and drive consistent usage of the CRM system with adherence to the sales process
- Flexibility to work non-traditional hours and game nights as required
- Not a requirement but

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