Help Desk Associate

1 week ago


Halifax, Canada NTT DATA Full time

**Req ID**:204473

We are currently seeking a
**Helpdesk Associate**to join ourClinical Service Deskteam. This position will have the opportunity to work from home / remotely within Nova Scotia.

**Job Responsibilities Include**:

- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365
- Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
- Responsible for driving resolution of incidents on a 24/7 desk
- Read text on computer screens for the duration of the shift
- Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
- Ensure a quiet, private workspace with high speed, wired internet
- Travel up to 10% of time, if required
- Lift up to 25 lbs. if needed for equipment setup

**Basic Qualifications**:

- Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e. 2 years of work experience and 2 years of technical education)
- Minimum of 1 year of technical troubleshooting experience
- High school diploma or equivalent required

**Preferred Skills**:

- Experience in a call center environment
- Demonstrate a service philosophy in all interactions with clinicians and colleagues
- Strong communication and interpersonal skills
- Proficient typing and English language skills (both verbally and in writing)
- Strong listening capabilities to fully understand caller's needs / requests
- Exceptional ability to work optimally in a fast-paced environment

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

**About NTT DATA Services**

INDHCLSMC

**Job Segment**:
Help Desk, Information Technology, Consulting, Technology


  • Help Desk Associate

    4 days ago


    Halifax, Canada NTT DATA Full time

    **Req ID**:213193 **Healthcare - Clinical Service Desk / Helpdesk Associate - Remote - Nova Scotia, Canada** **Helpdesk Associate** to join our Clinical Service Desk team. This position will have the opportunity to work from home / remotely within Nova Scotia. **Job Responsibilities Include**: - This position will be a part of our Provider Clinical...


  • Halifax, Canada IMP Group Full time

    **A workplace that’s invested in your success. A team that truly values one another. You should be a part of our culture, too. Are you ready to expand your capabilities and join a team of talented and supportive IT experts? If so, IMP Solutions is right for you.** **Position: Service Desk Associate** At IMP Solutions, we provide IT products, and IT and...


  • Halifax, Nova Scotia, Canada Labatt Brewing Company Full time

    Job SummaryThe Help Desk Technician is responsible for providing technical assistance to users in a fast-paced corporate environment. The ideal candidate will have excellent communication skills, be able to work independently and as part of a team, and possess a strong analytical mindset.


  • Halifax, Canada Hair design centre Full time

    Are you passionate about the world of beauty and eager to support aspiring cosmetologists on their educational journey? We have an exciting opportunity for a Desk Associate to join our vibrant and dynamic team at HDC. **About Us**:At HDC, we are committed to nurturing the next generation of beauty professionals. Our school offers comprehensive cosmetology...


  • Halifax, Canada IMP Group Full time

    **A workplace that’s invested in your success. A team that truly values one another. You should be a part of our culture, too. Are you ready to expand your capabilities and join a team of talented and supportive IT experts? If so, IMP** **Solutions is right for you.** **The Opportunity**: At IMP Solutions, we provide IT products, and IT and business...


  • Halifax, Canada IMP Solutions Full time

    **A workplace that's invested in your success. A team that truly values one another. You should be a part of our culture, too. Are you ready to expand your capabilities and join a team of talented and supportive IT experts? If so, IMP Solutions is right for you.** **The Opportunity**: At IMP Solutions, we provide IT products, and IT and business consulting...

  • Help Desk Technician

    2 hours ago


    Halifax, Canada Supertemp Full time

    Information technology - Computer technology/computer systems technology - or equivalent experience **Work setting**: - Help desk **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and...


  • Halifax, Canada Planet Fitness Full time

    Overview Who We Are: At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing! Joining the...


  • Halifax, Canada Unisys Full time

    **Job Description** We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes...


  • Halifax, Canada LP & Associates Incorporated Full time

    **IT Support and Help Desk Administrator (Work from Home)** Perks (yes!): - Work from home! - No daily commuting! - Independence and autonomy - Camaraderie with the team - Did we mention you can work remotely? : ) - Learn our recipe and hone your skills with our extensive client network... offering challenges and fun along the way! Responsibilities (vary,...

  • Help Desk Analyst

    6 days ago


    Halifax, Canada Supertemp Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 2 years to less than 3 years **Work setting**: - Help desk **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Provide advice and training...


  • Halifax, Canada Bishops Cellar Full time

    Bishop's Cellar is a leading specialty wine and spirits company and a proud member of the Halifax business community. We pride ourselves on providing exceptional customer service, product innovation and education while supporting our local beverage industry. We are currently seeking 2 outstanding individuals to fill the position of Order Desk...


  • Halifax, Canada Devantec Full time

    Devantec is an Atlantic Canadian Leader in IT, Security and Communications solutions. We are growing and are looking to add an experienced IT Professional to join our awesome team. The IT Help Desk Technician will follow established processes for monitoring, escalation, tracking and follow-up on any reported problems. Collaborate with other members of the...

  • Order Desk

    2 weeks ago


    Halifax, Canada Payzant Building Products Ltd Full time

    Home Hardware is Canada’s largest independent hardware and building supplies retailer. We are also home to a supportive workforce dedicated to helping all our customers with quality products and exceptional service. PART-TIME ORDER/PROJECT DESK ASSOCIATE As an Order/Project Desk Associate you will partner with customers to fully understand their needs...


  • Halifax, Canada NTT DATA Full time

    **Req ID**:226746 We are currently seeking a Helpdesk/ Service Desk Associate to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). We are currently seeking a Service Desk Technicianto join our NTT DATA team, and our supporting client's team, whom is locatedHalifax, Nova Scotia (CA-NS), Canada (CA). This is a remote position, and ideally we are...


  • Halifax, Canada NTT Data Services Full time

    **Req ID**: 226243 We are currently seeking a **Helpdesk Associate** to join our Clinical Service Desk team. This position will have the opportunity to work from home / remotely within Nova Scotia, Canada. **Job Responsibilities Include**: - This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound...

  • Helpdesk Associate

    2 weeks ago


    Halifax, Canada NTT DATA Full time

    **Req ID**: 214353 We are currently seeking a Helpdesk Associate to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). Position Functions or Responsibilities - Ensure quality customer service and problem resolution through level one triage support to users when they contact the Service Desk to report problems with business systems. - Handle...


  • Halifax, Canada Eastlink Full time

    **Designated office**: Young Tower 6080 Young Street **This position is**: Hybrid, at least 3 days per week in office Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and...


  • Halifax, Canada Total Systems Solutions Consulting Inc. Full time

    **Health Gateway Service Desk Manager** Total Systems Solutions Consulting Inc. represents an association of independent IMITS Consultants based in British Columbia. We are seeking a Senior Support Lead for the Provincial Health Services Authority, Province of British Columbia. You must be available to work 100% remote full-time for 37.5 hours per...


  • Halifax, Canada Westin Nova Scotian Full time

    **_The Westin Nova Scotian, in the Seaport District, offers travellers a relaxing retreat with stunning views_**_of Halifax Harbour in_**_a location central to restaurants and attractions._** **_ Our modern, upscale rooms and suites feature luxurious accommodations with contemporary amenities. With over 24000 sq ft of well-appointed function space we are...