CRM Administrator

2 weeks ago

Calgary, Canada Robertson College Full time

**About us**

ECG Education Canada Group / Robertson Colleges is a small business in EDUCATION. We are inclusive, challenging and collaborative.

Our work environment includes:

- Modern office setting
- Work-from-home days

**Robertson is the School of New Work.** Our vision is for everyone to have a good life through a prosperous and fulfilling career. Our mission is to empower our learners with the most relevant training and up-to-date industry insights so that they may find fulfilling and meaningful careers.

As a company we are committed to uplifting indigenous voices, respecting traditional lands, raising awareness and working in collaboration with Indigenous partners in the spirit of reconciliation.

We acknowledge that our campus located in Winnipeg is on Treaty 1 territory, the traditional lands and waters of Anishinaabe [AH - NISH - AH - NAH - BAY], Ininiwak, Anishininiwak, Dakota, and Dene (DEN-EH) peoples, and the National Homeland of the Red River Métis. We acknowledge that our water is sourced from Shoal Lake 40 First Nation located on Treaty 3.

In Alberta, We acknowledge Robertson College is on the traditional territories of the Blackfoot Confederacy (Siksika, Kainai (Gay-aynah), Piikani (Pe-gun-ee)), the Tsuut’ina (soot-tin-a), the Iyarhe (E-a-hey) Nakoda Nations, the Métis Nation (Region 3), and all people who make their homes in the Treaty 7 region of Southern Alberta.

In Edmonton on Treaty 6 territory, a traditional gathering place, traveling route and home for many Indigenous Peoples including the Nehiyawak/Cree, Tsuut’ina, Niitsitapi/Blackfoot, Métis, Nakota Sioux, Haudenosaunee/Iroquois, Dene Suliné, Anishinaabe/Ojibway/Saulteaux, and the Inuk/Inuit.

Having a deep understanding of the demands of the modern workforce is integral to what we offer our learners. That is why internally, we place such value on building a work culture that is flexible and adaptive to the changing world of work. Our hybrid workforce and condensed work week gives some of our team members flexibility to invest in themselves and find a balance between their work and personal lives. We also seek out diversity in our team. We #CelebrateEverything and encourage team members to take paid time off to celebrate their cultural, religious, and spiritual holidays. Our team is intentionally talent-dense and our strength lies in the differences in backgrounds and expertise that we each bring to the table.

Ours is a fast-paced environment where we continually challenge ourselves to think outside of the box. We want our team to feel welcomed, energized, and engaged while having fun. If this sounds like the right fit for you - we invite you to come join us

The **CRM Administrator - Lead** position reports directly to the Director of Systems. They will contribute to the development and implementation of customized solutions across all business units.

**KEY RESPONSIBILITIES**
- Work directly with internal users by answering questions and providing support
- Putting together training and skills upgrades and tracking progress
- Identify and build new business infrastructure and create efficiencies in our current model.
- Responsible for keeping our org updated as units streamline and/or automate business processes.
- Collaborate on discovery of new requirements with our in house Process Analyst and Subject Matter Experts in each unit.

**QUALIFICATIONS**
- Proven experience with translating business requirements into Salesforce solutions using declarative tools such Flow & the other SFDC toolset
- Proven experience with building reports and dashboards
- In-depth understanding and experience with the capabilities and constraints of the SFDC platform
- Uncompromising attention to detail
- Proficient knowledge with Excel/Google Sheets
- Adaptable in a fast pace environment

**GOOD TO HAVE**
- Salesforce Admin Certification
- Experience with Salesforce Community Sites
- Experience training end users and handling internal support Cases in Service Cloud
- Experience administering Pardot & marketing automation
- Experience integrating with other SaaS platforms (e.g. Zapier, Slack, G-Suite)

Basic experience with HTML and Javascript is preferred

**Salary**: $51,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

**Education**:

- DCS / DEC (required)

**Experience**:

- CRM software: 3 years (required)
- Salesforce: 3 years (required)

Work Location: Hybrid remote in Calgary, AB

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