Guest Service Representative

2 months ago

Kingston, Canada Holiday Inn Express & Suites Kingston Central Full time

**ABOUT US**:
At Holiday Inn Express & Suites Kingston Central, we pride ourselves in delivering warm and welcoming experiences for guests staying for business or pleasure. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime.

Owned and operated by Diamond Hotels Management Inc. we are committed to delivering exceptional, guest centric hospitality experiences, supporting our associates in meaningful ways, positively impacting the community and integrating sustainable tourism into every part of our business.

Working for our Holiday Inn Express & Suites Kingston Central property allows for many growth and development opportunities in each department and property, participating in fun, inclusive employee events, access to discounted Kingston Frontenacs Hockey Tickets, group insurance benefits for full-time employees, hotel discounts for you, your family and friends, and more

***:
Our Guest Service Representatives not only hold the keys to every room, but they also hold one of the important roles in our hotel With their naturally friendly and thoughtful attitude, and a passion for sharing their local knowledge of Kingston, our guest service representatives handle everything related to the guest such as creating reservations, preparing for arrivals, checking guests in and out of the hotel, processing payments and more in a friendly and helpful way.

**DUTIES & RESPONSIBILITIES**:

- Greet and welcome guests upon arrival
- Register guests onto the computer, verify reservation, address, and credit information, and assign rooms, making every effort to accommodate special requests
- Comply with all hotel loyalty programs
- Check guests in and out
- Give directions to guests as needed
- Handle reservation inquiries, guest complaints and concerns
- Process client payments according to procedure
- Maintain a house bank and make a deposit and accurate report of receipts daily.
- Provide accurate currency exchange for guests.
- Answer all telephone calls and transfer calls accordingly internally as well as to guests
- Report any unusual occurrences or requests to your Supervisors and Manager
- Maintain the order and cleanliness of the Front Desk and back office
- Work with other departments to accommodate any guest related requests
- To maintain "float" in a cash drawer, complete a daily cash deposit slip and deposit all monies into the hotel safe according to the hotel's policies
- Comply with all rate and revenue protocols
- Perform any other tasks as required
- **The above areas of responsibility are not all inclusive and may be amended from time to time.**_

**QUALIFICATIONS**:

- Completion of secondary school diploma or equivalent
- Previous Front Desk experience preferred
- Minimum of 2 years customer service experience
- Must be computer literate
- Ability to speak French is an asset
- Must possess strong organizational and time management skills
- Must possess an outstanding level of customer service, be punctual, and well-organized
- Must have excellent attention to detail
- Must be a team player and have excellent communication skills
- Must possess the ability to communicate effectively within a diverse team environment
- Ability to work effectively and collaboratively in a multi-cultural environment with co-workers, managers, and guests
- Must take initiative
- We are committed to contribute to a systemic change in equity, diversity, and inclusion. Diamond Hotels is proud to be an equal opportunity employer. We commit to identify, prevent, and eliminate discrimination and harassment in all its forms with respect to race, color, ancestry, place of origin, physical or mental disability, sex, gender identity or expression, sexual orientation, age, religion, political belief, marital status, or family status of that person or that group or class of persons._
- We are further committed to compliance with all fair employment practices relating to citizenship and immigration status. In recruiting for our team, we want to know more about the collective sum of your experiences, knowledge, innovation, self-expression, and talent that you invest in your work. We encourage members of designated groups and Indigenous Peoples to self-identify and apply._
- We will also make accommodation available to job applicants with disabilities in the recruitment process. During this process, if an applicant requests accommodation, please contact Human Resources at 613-650-5420 and we will consult with the applicant and arrange for a suitable accommodation that takes into account the applicant’s accessibility needs._

Pay: $19.00 per hour

Work Location: In person

  • Guest Services Representative

    5 months ago

    Kingston, Canada Holiday Inn Kingston Waterfront Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE REPORTS TO GUEST SERVICES MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built...

  • Guest Services Representative

    5 months ago

    Kingston, Canada Holiday Inn Kingston Waterfront Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE REPORTS TO FRONT OFFICE MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built...

  • Guest Services Representative

    5 months ago

    Kingston, Canada Holiday Inn Kingston Waterfront Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE REPORTS TO GUEST SERVICES MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built...

  • Guest Services Representative

    5 months ago

    Kingston, Canada Holiday Inn Kingston Waterfront Full time

    *THE OPPORTUNITY:* UEST SERV - REPRESENTAT E REPORTS TO FRONT OFFI MANAGER *THE COMPANY:* Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on...

  • Guest Services Representative

    5 months ago

    Kingston, Canada The Holiday Inn Express & Suites Kingston Central Full time

    **ABOUT US** At Holiday Inn Express & Suites Kingston Central, we pride ourselves in delivering warm and welcoming experiences for guests staying for business or pleasure. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Owned and operated by Diamond Hotels Management Inc. we are committed to delivering...

  • Guest Service Representative

    5 months ago

    Kingston, Canada Cataraqui Centre - Primaris REIT Full time

    **Guest Services Representative** Primaris REIT is currently hiring a dedicated and enthusiastic Guest Services Representative to join our team at our Cataraqui Centre, Kingston location. If you have a genuine passion for delivering exceptional customer service and thrive in a dynamic, fast-paced environment, this exciting opportunity is perfect for...

  • Guest Service Representative

    5 months ago

    Kingston, Canada Delta Hotels by Marriott Kingston Waterfront Full time

    **ABOUT US** At Delta Hotels by Marriott Kingston Waterfront, we strive to provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are...

  • Guest Services Representative

    5 months ago

    Kingston, Canada The Quality Inn & Conference CentreComfort Inn & Suites Kingston Central Full time

    **ABOUT US** At The Quality Inn & Conference Centre/Comfort Inn & Suites Kingston Central, we help guests feel refreshed and ready to take on the day by caring for them and delivering what they need with a friendly, can-do attitude. Owned and operated by Diamond Hotels Management Inc. we are committed to delivering exceptional, guest centric hospitality...

  • Guest Service Representative

    5 months ago

    Kingston, Canada The Holiday Inn Express & Suites Kingston Central Full time

    **ABOUT US**: At Holiday Inn Express & Suites Kingston Central, we pride ourselves in delivering warm and welcoming experiences for guests staying for business or pleasure. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Owned and operated by Diamond Hotels Management Inc. we are committed to delivering...

  • Guest Services Representative

    5 months ago

    Kingston, Canada Best Western Fireside Inn Kingston Full time

    Our Guest Services Representative will: Check in and check out guests in friendly and professional manner Will be responsible for answering phones and taking reservations, making modifications to existing reservations. Posting charges to guest folios. Will be responsible for a front desk shift float and deposit. Have the ability to communicate with other...

  • Guest Service Representative

    5 months ago

    Kingston, Canada The Delta by Marriott Kingston Waterfront Hotel Full time

    As a Guest Services Representative, you are the first point of contact to our guests as they arrive to stay with us from their home away from home! This highly visible role gives the opportunity for casual conversation and has a direct impact in our guests’ experience as you check guests in and out, answer their inquiries, highlight the features of the...

  • Guest Services Representative

    5 months ago

    Kingston, Canada The Holiday Inn Express & Suites Kingston Central Full time

    You are ultimately responsible for seeing that each guest has a comfortable stay, and that his or her needs are met. You will assist each of our Guests in a friendly, efficient, professional manner in all Guest Services related functions and always maintain a high standard of service and hospitality. **BENEFITS OF WORKING FOR THE COMPANY**: - Hotel...

  • Guest Services Representative

    1 month ago

    Kingston, Canada The Quality Inn & Conference CentreComfort Inn & Suites Kingston Central Full time

    **ABOUT US** At Holiday Inn Express & Suites Kingston Central, we pride ourselves in delivering warm and welcoming experiences for guests staying for business or pleasure. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Owned and operated by Diamond Hotels Management Inc. we are committed to delivering...

  • Guest Service Representative

    5 months ago

    Kingston, Canada The Holiday Inn Express & Suites Kingston Central Full time

    You are ultimately responsible for seeing that each guest has a comfortable stay, and that his or her needs are met. You will assist each of our Guests in a friendly, efficient, professional manner in all Guest Services related functions and always maintain a high standard of service and hospitality. **KEY AREAS OF RESPONSIBILITY**: - Greet and welcome...

  • Guest Service Representative

    5 months ago

    Kingston, Canada The Quality Inn & Conference CenterComfort Inn & Suites Kingston Central Full time

    **ABOUT US**: At The Quality Inn & Conference Centre/Comfort Inn & Suites Kingston Central, we help guests feel refreshed and ready to take on the day by caring for them and delivering what they need with a friendly, can-do attitude. Owned and operated by Diamond Hotels Management Inc. we are committed to delivering exceptional, guest centric hospitality...

  • Guest Services Representative

    5 months ago

    Kingston, Canada The Quality Inn & Conference CentreComfort Inn & Suites Kingston Central Full time

    You are ultimately responsible for seeing that each guest has a comfortable stay, and that his or her needs are met. You will assist each of our guests in a friendly, efficient, professional manner in all guest service related functions and maintain a high standard of service and hospitality at all times. **BENEFITS OF WORKING FOR THE COMPANY**: - Hotel...

  • Guest Service Representative

    2 months ago

    Kingston, Canada The Quality Inn & Conference CentreComfort Inn & Suites Kingston Central Full time

    **ABOUT US**: At The Quality Inn & Conference Centre/Comfort Inn & Suites Kingston Central, we help guests feel refreshed and ready to take on the day by caring for them and delivering what they need with a friendly, can-do attitude. Owned and operated by Diamond Hotels Management Inc. we are committed to delivering exceptional, guest centric hospitality...

  • Guest Services Representative/ Manager On Duty

    5 months ago

    Kingston, Canada Holiday Inn Kingston Waterfront Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE REPORTS TO GUEST SERVICES MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built...

  • Certification Services Representative, Kingston

    5 months ago

    Kingston, Canada Certification Services Representative Full time

    **Your expertise shapes our business** At the CWB Group, we find fulfillment and inspiration knowing that we are performing meaningful and purposeful work. Every day is a new adventure with opportunities to learn from industry leaders and, most importantly, from each other. When you join the CWB Group, you become part of a diverse and inclusive, tight-knit...

  • Guest Service Representative

    5 months ago

    Kingston, Canada The Quality Inn & Conference CentreComfort Inn & Suites Kingston Central Full time

    ***: You are ultimately responsible for seeing that each guest has a comfortable stay, and that his or her needs are met. You will assist each of our guests in a friendly, efficient, professional manner in all guest service related functions and maintain a high standard of service and hospitality at all times. **DUTIES & RESPONSIBILITIES**: - Greet and...