Guest Services Representative

4 months ago

Kingston, Canada The Holiday Inn Express & Suites Kingston Central Full time

**ABOUT US**

At Holiday Inn Express & Suites Kingston Central, we pride ourselves in delivering warm and welcoming experiences for guests staying for business or pleasure. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime.

Owned and operated by Diamond Hotels Management Inc. we are committed to delivering exceptional, guest centric hospitality experiences, supporting our associates in meaningful ways, positively impacting the community and integrating sustainable tourism into every part of our business.

Working for our Holiday Inn Express & Suites Kingston Central property allows for many growth and development opportunities in each department and property, participating in fun, inclusive employee events, access to discounted Kingston Frontenacs Hockey Tickets, group insurance benefits for full-time employees, hotel discounts for you, your family and friends, and more

***

Our Guest Service Representatives not only hold the keys to every room, but they also hold one of the important roles in our hotel With their naturally friendly and thoughtful attitude, and a passion for sharing their local knowledge of Kingston, our guest service representatives handle everything related to the guest such as creating reservations, preparing for arrivals, checking guests in and out of the hotel, processing payments and more in a friendly and helpful way.

**DUTIES & RESPONSIBILITIES**
- Greet and welcome guests upon arrival
- Register guests onto the computer, verify reservation, address, and credit information, and assign rooms, making every effort to accommodate special requests
- Comply with all hotel loyalty programs
- Check guests in and out
- Give directions to guests as needed
- Handle reservation inquiries, guest complaints and concerns
- Process client payments according to procedure
- Maintain a house bank and make a deposit and accurate report of receipts daily.
- Provide accurate currency exchange for guests.
- Answer all telephone calls and transfer calls accordingly internally as well as to guests
- Report any unusual occurrences or requests to your Supervisors and Manager
- Maintain the order and cleanliness of the Front Desk and back office
- Work with other departments to accommodate any guest related requests
- To maintain "float" in a cash drawer, complete a daily cash deposit slip and deposit all monies into the hotel safe according to the hotel's policies
- Comply with all rate and revenue protocols
- Perform any other tasks as required
- **The above areas of responsibility are not all inclusive and may be amended from time to time.**_

**QUALIFICATIONS**
- Completion of secondary school diploma or equivalent
- Previous Front Desk experience preferred
- Minimum of 2 years customer service experience
- Must be computer literate
- Ability to speak French is an asset
- Must possess strong organizational and time management skills
- Must possess an outstanding level of customer service, be punctual, and well-organized
- Must have excellent attention to detail
- Must be a team player and have excellent communication skills
- Must possess the ability to communicate effectively within a diverse team environment
- Ability to work effectively and collaboratively in a multi-cultural environment with co-workers, managers, and guests
- Must take initiative

**PHYSICAL DEMANDS**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand for long periods of time. The employee frequently is required to use hands to type and use computers and must occasionally lift and/or move up to 10 pounds.

**WORK CONDITIONS**

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. Employee may experience periods of pressure during busy periods.

**Job Type**: Part-time

**Salary**: $18.50 per hour

**Benefits**:

- Company events
- On-site parking

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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