Guest Services Representative/parking Attendant

5 months ago

Kingston, Canada Delta Hotels by Marriott Kingston Waterfront Full time

***:
This is a dual position where you're responsibility will be creating an exceptional guest service experience by welcoming guests and ensuring they have a fantastic, comfortable stay.

You will the first point of contact to our guests as they arrive to stay with us from their home away from home This highly visible role gives the opportunity for casual conversation and has a direct impact in our guests’ experience as you check guests in and out, answer their inquiries, highlight the features of the property and area, as well as ensuring they have a comfortable stay in a friendly, efficient and professional manner.

You will also occasionally be responsible for maintaining the smooth and safe traffic of our parking garage by guiding guests with vehicles to proper and appropriate parking spaces. You will also be escorting guests to and from their accommodations, orienting them with the features of the property and their accommodations, assisting guests in any way to make them feel more comfortable, in accordance with Delta standards.

**DUTIES & RESPONSIBILITIES**:
**GUEST SERVICE REPRESENTATIVE**:

- Greet and welcome guests upon arrival
- Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest.
- Check guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepare for group room arrangements and VIP arrivals; become informed of events/ functions in the hotel during the shift.
- Report any unusual occurrences or requests to your Supervisors and Manager and log into MOD book.
- Checks guests out of the hotel; processes customer payments according to established policies and procedures.
- Provide hotel information such as room types, rates and packages for reservation inquires and creating reservations for guests accurately.
- Respond to guest requests promptly; promote, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.
- Resolves guest complaints to the satisfaction of the customer; inform Manager/Supervisor of major problems, complaints, disturbances, or unhappy guests.
- Obtain a professional image at all times through appearance and proper uniform.
- Communicate effectively with all departments to ensure a positive guest experience as well as to ensure the safety of staff and guests.
- Comply with all hotel loyalty programs.
- Perform any other tasks as required
- **The above areas of responsibility are not all inclusive and may be amended from time to time**_

**PARKING ATTENDANT**:

- Greet all guests upon arrival in a warm and professional manner, make them feel welcome and anticipate their needs before they arise
- Recognize all VIP guests, and welcome back returning guests.
- Assist guests in finding parking spaces and directing traffic in the parking lot during peak periods
- Courteously assist guests with luggage at arrival and departure
- Describe to the guest the hotel amenities and other services offered at our hotel
- Deliver luggage to the guestroom, otherwise advise the guest of the delay
- Place luggage on the luggage rack and hang the garment bags in the closet
- Provide concierge services - be familiar with hotel events, services and amenities, local events, restaurants, places of interest, etc.
- Make deliveries to guest rooms as instructed
- Be aware of daily hotel activities, group, and VIP arrivals. Communicate special guest requests to the Front Office Manager/Manager on Duty
- **The above areas of responsibility are not all inclusive and may be amended from time to time.**_

**QUALIFICATIONS**:

- Completion of secondary school diploma (Grade 12) or equivalent
- Minimum 1 year of customer service experience
- Previous Front Desk experience preferred
- Must be computer literate
- Ability to speak French is an asset
- Must possess an outstanding level of customer service, be punctual, and well-organized
- Must have excellent organizational skills and attention to detail
- Must be a team player and have excellent communication skills
- Must possess the ability to communicate effectively within a diverse team environment
- Ability to work effectively and collaboratively in a multi-cultural environment with co-workers, managers, and guests
- Must be flexible to work morning, afternoon, or evening shifts as well as weekends and holidays

**Job Type**: Part-time

**Salary**: $16.55-$18.50 per hour

Expected hours: 25 per week

**Benefits**:

- Company events
- Discounted or free food

Schedule:

- 8 hour shift
- Day shift
- Every Weekend
- Holidays
- Monday to Friday

Work Location: In person

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