Service Coordinator

3 days ago

Quebec Province, Canada Recycle Track Systems Full time

**Who is RTS**:
A North American B2B managed services firm that provides outsourced management of waste, organics and recycling to a broad range of industries across Canada and the US.

We do our part to ensure we make the world a better place

We are a dynamic, fast-paced, fun, collaborative environment where we value innovation while helping our teammates and customers grow.

We get recognized for our successes (be sure to look at our company page).

**What we need**:
**What People say about You**:
You will be able to solve problems independently, as well as work with other team members, producing top-quality, reliable customer service, with the ability to adapt to change and has a desire to improve your skills and grow.

**What you will be doing**:

- Manage and respond to requests from Account Managers on behalf of customers for waste/recycling services.
- Build strong working relationships with our vendors to assist with resolving issues. Displays a high level of critical thinking in bringing successful resolution to inquiries or requests from internal and external customers, as well as vendors.
- Process purchases from online store.
- Complete work order processing in a timely and accurate fashion
- Ensure best practices are followed, analyzes processes for better efficiency and makes recommendations for improvement and ensures KPIs are being met
- Carry out other related tasks and projects as assigned by Manager

**Is This You?**
- “Must Have” Skills/Experience:_
- Undergrad degree or diploma in Business
- Experience: 2 to 3 years in customer service in a call centre, logistics or retail operations
- Technical: MS Office, particularly Excel. ERP is an asset
- Comfortable with a high-volume, fast-paced environment
- Ability to work well with cross-functional teams and thrive in a changing, growing environment
- Demonstrated written and oral communication skills
- Ability to work independently and as part of a team
- Strong working relationships internally/externally
- Strong organizational and time management skills
- Demonstrated high level of initiative
- Ability to prioritize and meet deadlines
- Strong attention to detail
- Strong customer service skills, including ability to build rapport and trust
- Excellent listenting skills
- Excellent analytical skills with ability to make sound recommendations
- “Nice to Have” Skills/Experience:_
- fluency in French or other languages an asset;
- Education: Additional courses specific to Customer Service would be an asset

**Why join RTS**
- Competitive Salary
- Extended Medical and Dental Benefits
- GRSP program
- Diverse and Inclusive team focused on supporting internal growth
- Focus on giving back to the community

Please note this is a fully remote position.

**What to Expect**:
We believe the recruiting process is a two-way street, this isn’t just about us getting to know you. We encourage you to ask questions about the company, work culture and the role. As you interview with RecycleSmart, we hope the growth and challenge excites you.
- You will chat with our talent acquisition team.
- Meet with the hiring manager and potential team.
- Meet with one of our leaders and learn more about your career at RTS.

**Work Life**

We offer it all. For team members that live in the Metro Vancouver area, we offer a hybrid model so you can mix up your week between your home office and mingling with colleagues at our head office. Not only do we have a cool, LEED Gold office that is dog friendly, we offer some pretty sweet perks too. In your first year, you’ll enjoy 4 weeks of personal paid leave. By the end of year one, you will be eligible for a Health Spending Account and access to our Wellness Fund. We offer extended health and dental benefits, as well as professional and individual development programs.

RTS is an equal opportunity employer who embraces and values diversity in age, gender identity, race, ethnicity, sexual orientation, and physical/mental ability. RTS’ team members are encouraged to be their whole authentic selves. People of diverse backgrounds and cultures are encouraged to apply.

INDHP

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