Bilingual (French/english) Verifications Specialist

3 weeks ago

Montréal, Canada Sterling Backcheck Corp. Full time

As a Bilingual Verifications Specialist, you will conduct reference interviews, employment verifications and education verifications on behalf of our clients.

**What you will do**:

- Conduct reference interviews on behalf of clients.
- Make and be available to receive calls for references and/or verifications
- Provide client care and respond to inquiries
- Verify employment claims and cross check information while identifying discrepancies
- Proofread and edit reports
- Deliver results to client via online system
- Contact schools and employers to verify education and employment claims
- Assist other team members on behalf of clients
- Other related duties as may be assigned from time to time

**What we're looking for**:

- Fluent in French and English
- Excellent communication skills both verbally and written
- Ability to represent organization in a positive and professional manner
- Superior time management skills and strong attention to detail
- Experience in handling sensitive material
- Strong desire to succeed and be able to work independently and as part of a team
- Excellent organizational skills
- Strong ability to navigate through operating systems, internet and software easily
- Customer service experience
- Minimum typing speed of 35WPM
- Certificate or Diploma in Human Resources or other related discipline; or an equivalent combination of education, training and experience.

........................................................................................................................................

En tant que spécialiste en vérifications bilingue, vous effectuerez des entrevues de références et des confirmations de scolarité et d’emploi pour le compte de nos clients.

**Responsabilités**:

- Effectuer des entrevues de références pour le compte des clients
- Faire et recevoir des appels de vérification
- Aider les clients et répondre à leurs questions
- Vérifier les emplois déclarés ; comparer les informations pour relever les incohérences
- Relire et réviser les rapports
- Envoyer le résultat aux clients sur la plateforme en ligne
- Contacter les établissements scolaires et les employeurs pour vérifier les études et les antécédents professionnels
- Aider les autres membres de l’équipe au nom des clients
- Autres tâches connexes, à la demande

**Qualités et compétences recherchées**:

- Maîtrise du français et de l’anglais
- Excellentes aptitudes de communication, à l’écrit comme à l’oral
- Capacité de représenter l’entreprise avec positivité et professionnalisme
- Compétences supérieures en gestion du temps et souci du détail
- Expérience en matière de traitement de documents confidentiels
- Soif de réussite et aptitude pour le travail indépendant et le travail d’équipe
- Excellent sens de l’organisation
- Capacité de naviguer sur l’Internet et d’utiliser des systèmes d’exploitation et des logiciels sans difficulté
- Expérience en matière de service à la clientèle
- Vitesse de frappe d’au moins 35 mots par minute
- Certificat ou diplôme en ressources humaines ou autre discipline connexe ; ou combinaison équivalente d’études, de formation et d’expérience.

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$22.50 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- data entry: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- French (preferred)
- English (preferred)

Work Location: In person

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