REMOTE Bilingual French/English Customer service agent

3 weeks ago

Montréal QC, Canada Randstad Full time

Embrace a 4-day work-from-home schedule and enjoy the vibrancy of our Downtown Montreal office for one day.


We are looking to hire the right person to join an amazing team as a full time Bilingual Customer Relations Specialist. As a Bilingual Customer Relations Specialist you will be responsible for providing courteous, accurate and timely responses to incoming inquiries.


Are you passionate about helping people? Do you like to problem solve and be creative with solutions? Do you have excellent communication skills in English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team in Downtown, Montreal
.


Bilingual Customer Relations Specialist - Full time, Permanent opportunity.
Monday - Friday- 8:00 AM - 8:00 PM EST (Must be flexible to work 8 hours during that time)
Downtown, Montreal
Hybrid - 1 day in Office, 4 days from home
Full time hours
-Paid 20 days training program, followed by 2-3 weeks of mentorship
-Pension plan
-Bonus plan based on your individual performance
-Responsibilities for the Bilingual Customer Relations Specialist includes (but are not limited to):


-Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion
-Provide accurate responses to existing and new members while maintaining the highest level of customer service
-Excellent English and French communication skills
- Must have Microsoft Office skills and an ability to learn multiple computer systems both Windows based and other
-Strong computer/multitasking skills
-Previous Customer Service or Call Centre experience is required
-yelozbek@randstad.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.


Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

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