Help Desk and Customer Support Specialist
3 weeks ago
Adtronics is looking to hire a full time Technical Service and Support Specialist with good interpersonal skills and a friendly personality. Applicants should be familiar with graphics software and possess strong Software Support skills.
The Position combines a range of activities from providing technical support and software support to customers, technical documentation, product troubleshooting and repair
**Job Description**:
- Provide first contact support to customers to resolve service, repair, installation and connectivity issues
- Answer any software and hardware related questions that arise from users.
- Use of various web-based communication programs such as Skype, Team Viewer and remote desktop access tools.
- Hardware fault troubleshooting
**Responsibilities**:
- Provide End-User Support
- Provide a friendly and professional attitude of support and service at all times
- Help desk and customer support specialist, providing prompt response to user problems, troubleshooting and resolving the problems.
- Evaluates and troubleshoot computer hardware and software, peripheral device, mobile devices and network component problems.
- Installs, sets up, configures, tests, and operates computers, peripheral devices, and network hardware and software components.
- Maintains records required to accurately track all computer equipment and software inventory
Job Requirements:
- Experience with networking
- Technical certificate/diploma or 6 months experience in basic troubleshooting
- 1 or more year(s) of customer service, help desk, or call center experience.
- Solid problem solving, researching, and troubleshooting skills coupled with a willingness to listen, learn and share.
- Experience with installing/replacing computer hardware
- Excellent English oral and written communication skills
- $3,200.00 - $3,500.00/mos
**Salary**: $18.00-$20.00 per hour
Schedule:
- 8 hour shift
- Day shift
Ability to commute/relocate:
- Delta, BC: reliably commute or plan to relocate before starting work (required)
**Education**:
- AEC / DEP or Skilled Trade Certificate (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (required)
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