IT Specialist
2 weeks ago
**MasonLift**
MasonLift is the fastest growing material handling equipment dealer in BC, backed by the 3 largest brands in the Industry: Toyota, Kalmar and Ottawa. Together we offer new and used equipment sales, short and long-term rentals, emergency and preventative maintenance, and comprehensive parts support.
**Mason Offers**
- Competitive salary
- 3 weeks’ vacation
- Employer paid benefits such as: medical insurance, dental, vision, disability coverage, life insurance and more
- RRSP match
- Advancement opportunities
- Extensive hands-on Training program
- A stable company with 70 years of business excellence
**Position Summary**
The IT Specialist provides day-to-day information technology support to all users within the company for their computer, phones, cell and printer needs, issues and/or questions.
**Specific Accountabilities**
- Answer IT support phone line and assist employees
- Manage ticket queue for employee requests
- Perform computer, printer, phone and networking setups
- Set up of new computers for employees
- Provide training as required on computer systems
- Hardware upgrades as required for computers and cell phones
- Telecom Administration
- IPhone setup/troubleshooting
- Review monthly reports, distribute them and request credits where applicable
- Ensure accounts are provisioned correctly
- Complete orders and activations for cell phones
**Qualifications**
**Education & Work Experience**
Requires the completion of Bachelors or a level 2&3 college diploma in Information Technology. Previous work experience of 2-3 years in a similar role is required.
**Competencies and Skills**
- Ability to work as an independently as well as in a team environment
- Advanced knowledge of Microsoft Office products
- Proven ability to multi-task
- Customer service focus
- Excellent verbal and written communication skills
- Organizational and time management skills
**Job Types**: Full-time, Permanent
**Salary**: $60,000.00-$70,000.00 per year
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
**Experience**:
- IT Support and Troubleshooting: 2 years (preferred)
- Help desk: 2 years (preferred)
- customer service: 3 years (preferred)
Work Location: One location
