Desktop Support Technician

6 months ago


Winnipeg, Canada DASCH Full time

**About Us**:
DASCH is a non-profit organization established in 1974 dedicated to exploring and meeting the residential, day program, respite and foster care needs of youth and adults. All our programs are based in Winnipeg. Our residential program consists of over 50 homes, our day services program consists of two day programs and our educational program called DASCHWorks supports people in finding and maintaining meaningful employment. People can participate in personalized social, educational, vocational and recreational services that provide learning opportunities and greater independence. Learn more about our services at dasch.mb.ca.

**Position Summary**

Under the direction of the Director of IT within the Informational Technology Department, the responsibilities of the Desktop Support Technician include providing administrative and clerical support to all departments within DASCH. Their primary focus may be in the areas of computer operations, user and desktop support and data management. Performs a variety of moderately complex information technology support duties to ensure smooth delivery of technology services.

**Work Hours**:

- Full Time
- Monday to Friday

**Salary**:

- DASCH offers a competitive compensation package

**Employer-Paid Benefits**:

- Extended health care
- Dental care
- Vision care
- Life coverage
- Maternity and parental leave top-ups
- Employee and Family Assistance Program

**Additional Benefits**:

- 4 weeks’ vacation after first year of service, available to use as accrued.
- 6 Personal days
- Disability coverage
- Registered Pension Plan with 5% employer-matched contributions
- Optional RRSP and TFSA plans
- Paid mileage
- Extensive employer-paid training

**Role & Responsibilities**
- Track and document information related to our internal systems to remain up to date of ongoing on our system
- Process documentation and prepare reports relating to IT to provide to leadership for review and analyzing
- Coordinate IT projects such as new technological roll outs as required
- Administer user accounts for all staff as updates and changes are needed
- Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate
- Set up and configure desktop computers, peripherals and accounts assigning security level
- Install software and install and repair hardware and peripherals to maintain DASCH technological devices
- Act consistently in the workplace according to basic values of honesty and openness
- Occasional travel to DASCH homes and Day Programs as required for review or set up of technological devices
- Other IT administrative duties as required

**Skills & Qualifications**
- Graduate of a Certified IT/Technical Training Program and/or related work experience (current Microsoft Certificates preferred)
- MS Office 365 experience
- Extensive knowledge of PC configuration and a Microsoft networking environment
- Good understanding DSL, VPN, Vlans and Routers
- Extensive knowledge of the TCP/IP suite of protocols
- Understanding of virtualization technologies from VMware and Microsoft
- Familiar with Android and iPhone iOS
- Excellent verbal and written communications skills are necessary
- Must possess the ability to effectively work in an organized, efficient, neat manner; attention to detail
- Must be self-motivated, capable of independent reasoning and troubleshooting, and possess the ability to work reliably and responsibly both independently and in a team environment
- Relevant valid industry certifications are an asset
- Possess a valid, Manitoba Class 5 Driver’s License, with access to a vehicle



  • Winnipeg, Canada TEK Group Full time

    **IMAC Tech** the 3 technicians will configure and deploy the PCs to the end users, so they will learn about the customer and the different end-user environments. Eventually one of these technicians will work in the staging lab in order to prepare and configure in advance all the PCs for the other technicians. (Normally, I will assign this task to the lead...

  • Desktop Support

    6 months ago


    Winnipeg, Canada Shared Health Full time

    Position Overview Maintain a secure endpoint environment and provide"Level 2" desktop, mobile, and peripheral equipment support for assigned technologies within the Manitoba health system enterprise architecture. Experience 3 years of experience working in enterprise information technology providing desktop support with a focus on one or more of...


  • Winnipeg, Manitoba, Canada Randstad Full time

    Job OverviewWe are seeking a skilled Desktop Support professional to join our team. As an essential part of our client's IT operations, you will play a pivotal role in ensuring the seamless functionality of laptops and computer equipment.


  • Winnipeg, Canada S.i. Systems Full time

    Our client is looking for a Junior Tier 1 Desktop Support Technician (2+ years) to resolve customer issues and incidents ( - Hybrid at the nearest office). Responsibilities Comfortable with a variety of basic software solutions. Update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing support. Resolve...

  • Support Technician

    6 months ago


    Winnipeg, Canada Manitoba Hydro International Ltd Full time

    **Support Technician (One Year Term)** Reporting to the Director, the Support Technician will provide quality customer service and technical support for all desktop computing equipment including associated operation systems, software, utilities, communication networking and peripherals. The Support Technician will provide efficient, effective quality,...


  • Winnipeg, Canada City of Winnipeg Full time

    Reporting to the Coordinator of Data and Applications, the Desktop and Mobility Analyst is responsible for the effective administration, operation, troubleshooting, security, and ongoing maintenance of departmental desktop and mobility equipment. The Desktop and Mobility Analyst will be responsible for managing small to medium sized projects for the...


  • Winnipeg, Manitoba, Canada beBee Professionals Full time

    We are seeking a highly skilled Desktop Application Services Specialist to provide technical support and maintenance for our desktop applications and related software. The ideal candidate will have a degree in Computer Science or a related field and experience in desktop application support and maintenance.Key responsibilities include:Providing technical...

  • Desktop Support

    2 weeks ago


    Winnipeg, Canada Randstad Canada Full time

    Are you ready to be an essential part of our client's IT team's daily operations? We are looking for a Desktop Support professional for a 6-month initial contract with opportunity for extension. You will play a pivotal role in ensuring the seamless functionality of laptops and computer equipment. In this role, you'll follow established processes to image and...

  • Systems Technician

    5 months ago


    Winnipeg, Canada Xerox Full time

    -The Systems Technician is responsible for providing technical support for workstation hardware and software. This includes installing, configuring, troubleshooting, repairing and maintaining various workstation technologies in a corporate environment. **Technical Skills**: - Proficient in troubleshooting issues on Windows and MacOS - Ability to Install,...

  • System Technician

    4 weeks ago


    Winnipeg, Canada Xerox Full time

    The Systems Technician is responsible for providing technical support for workstation hardware and software. This includes installing, configuring, troubleshooting, and maintaining various workstation technologies in a corporate environment. **Overview**: - Resolve Tickets escalated from Tier 1 Service Desk - Ability to work in Active Directory - Respond...

  • Pc Technician

    6 months ago


    Winnipeg, Canada Buhler Versatile Inc. Full time

    Job Summary: **Responsibilities and Duties**: - Help setting up new desktop hardware including PC’s, monitors and docking stations - Imaging PC’s and installing and configuring all company security programs and verifying that the system meets security protocols - Repairing and building PC’s - Using the Helpdesk ticketing system, prioritize and...


  • Winnipeg, Canada SolutionsIT Full time

    **WHO WE ARE**: At SolutionsIT, we pride ourselves in helping our clients thrive with technology and we are committed to being a leader in the field of managed services! In our 35+ year history, our services have grown to include all things IT, such as VoIP telephony, surveillance and security, and cloud services, just to name a few. Our passion is guiding...

  • System Technician

    6 months ago


    Winnipeg, Canada Xerox Full time

    The Systems Technician is responsible for providing technical support for workstation hardware and software. This includes installing, configuring, troubleshooting, and maintaining various workstation technologies in a corporate environment. **Overview**: - Resolve Tickets escalated from Tier 1 Service Desk - Ability to work in Active Directory - Respond...

  • System Technician

    3 months ago


    Winnipeg, Canada Xerox Full time

    The Systems Technician is responsible for providing technical support for workstation hardware and software. This includes installing, configuring, troubleshooting, and maintaining various workstation technologies in a corporate environment. **Overview**: - Resolve Tickets escalated from Tier 1 Service Desk - Ability to work in Active Directory - Respond...

  • IT Support Technician

    2 months ago


    Winnipeg, Canada Vita Health Products Inc Full time

    G.W. Seier founded **IVC Vita Health Products** in Winnipeg, Manitoba in 1936. Since then, the company has grown from a small mail-order operation selling herbs and patented medicines into one of Canada’s foremost suppliers of over the counter (OTC) pharmaceutical products and natural health products. Based in Winnipeg - the geographic centre of Canada -...

  • IT Technician

    5 months ago


    Winnipeg, Canada TEK Group Full time

    We are committed to enhancing the end users’ experience in all facets of the word. - Our vision is to empower people to achieve the highest levels of performance by making technology work for them anywhere, anytime, on any device. - We are looking for an experienced deskside support tech who can work independently and within a deskside support...

  • Deployment Technician

    6 months ago


    Winnipeg, Canada Clear Concepts Full time

    We're looking for a **Deployment Technician** to join our team! This is an **on-site role** working directly in-person with various clients on a daily basis in-house and at client locations. Joining Clear Concepts gives you the opportunity for growth and development throughout the company, an attractive salary and benefits package, and to be part of a...

  • IT Field Technician

    5 months ago


    Winnipeg, Canada Clear Concepts Full time

    We're looking for a **Deployment Technician** to join our team! This is an **on-site role** working directly in-person with various clients on a daily basis in-house and at client locations. Joining Clear Concepts gives you the opportunity for growth and development throughout the company, an attractive salary and benefits package, and to be part of a...

  • IT Support Technician

    3 weeks ago


    Winnipeg, Canada Providence University College and Theological Seminary Full time

    For nearly a century, Providence has been a Christian academic community in the evangelical tradition, dedicated to teaching individuals to grow in knowledge and character for leadership and service. Our vision is to become a leading Canadian Christ-centered university, transforming students into leaders of Knowledge, character, and faith to serve Christ in...

  • IT Support Technician

    6 months ago


    Winnipeg, Canada SMS Engineering Full time

    **Why Join our SMS Team?** - We have a saying that people come for the projects and stay because of the people. It’s why the brightest join our team - it’s an exciting, and supportive, place to work. - Our fast-paced environment offers the opportunity to work on projects of all types, expanding your knowledge base and exploring what really makes you tick...