Desktop Support Analyst

7 months ago


Winnipeg, Canada TEK Group Full time

**IMAC Tech**

the 3 technicians will configure and deploy the PCs to the end users, so they will learn about the customer and the different end-user environments. Eventually one of these technicians will work in the staging lab in order to prepare and configure in advance all the PCs for the other technicians. (Normally, I will assign this task to the lead technician, below are the reasons).
- Ideally, these technicians should have experience in making large deployments in order to deploy many PCs per day as we need to reach a large number per month.
- For soft skills, ideally, at least one of those technicians should have some leadership to organise and supervise all technicians, being the prime contact with the client on the technical side in order to understand and clarify with the client the best resolution for each case the deployment technicians may have.
- The lead technician will help to document all technical particularities and will support all the technicians.
- Normally this lead technician should work within the Lab, so should be the Lab Technician as well.
- As a leader, his/her goal is to find all the best ways to configure in advance and deliver a perfect PC to each end user within one visit, including the backup and restore.
- So, we need this lead technician to help us structuring all the above information.
- Being in the lab, he/she can control all the preparation, the documentation, and the technical particularities.
- He/she can be easily reachable by the client and technicians, and he/she can instruct and support all technicians coming back to the lab many times a day.

**Job Type**: Permanent

**Salary**: $24.00-$27.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- deployment: 3 years (preferred)
- PC Deployment: 3 years (preferred)
- Computer hardware: 3 years (preferred)
- Software troubleshooting: 3 years (preferred)
- Desktop support: 3 years (preferred)



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