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Front Desk Agent

4 months ago

Fort Frances, Canada Copper River Inn Full time

**The Copper River Inn is looking for a professional and outgoing individual to provide exceptional customer service as Front Desk Associate.**

**The front desk operates 24/7; part-time and casual hours are available.**
- Main Responsibilities_
- Greet guests with an upbeat attitude, and foster positive relationships between guests and hotel
- Help drive sales by learning about the hotel's amenities and "selling" the hotel to guests and potential guests
- Listen to guest feedback, and determine solutions or report to the Management team as needed
- Process transactions (cash, credit or debit card), and provide change as needed
- Be responsible for the sale of confectionary items (including alcoholic beverages)
- Will have basic mathematical skills, and be able to reconcile at the end of shifts
- Will possess a knowledge of Fort France and the surrounding area, and be able to make recommendations to guests
- Ability to work collaboratively with other departments and the management team to ensure that information is properly relayed
- Additional Requirements_
- Outgoing and positive personality
- Computer skills, with attention to detail to ensure that information is properly recorded
- Ability to stand for long periods
- Ability to follow direction and read written instructions
- Excellent communication and interpersonal skills
- Ability to troubleshoot
- Ability to work with mínimal supervision
- Must be reliable with exemplary attendance at previous jobs
- High School Diploma or equivalent
- Fluency in a second language will be considered an asset
- Exceptional time management skills, with the ability to prioritize tasks
- Smart Serve certification is an asset

**Job Types**: Part-time, Permanent
Part-time hours: 16-24 per week

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekend availability

Supplemental pay types:

- Overtime pay

COVID-19 considerations:
Social distancing is encouraged whenever possible; PPE is provided; guidelines for sanitization are strictly followed.

Ability to commute/relocate:

- Fort Frances, ON P9A 2Y2: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Application deadline: 2023-02-28