Best Practice Consultant

3 days ago


Waterloo, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Reporting to one of the Managers, the Best Practice Consultant participates in the development and implementation of effective best practices and processes for the Individual Insurance teams. Supporting New business, in force and claims, the Consultant ensures consistency and supports the organizational needs. They drive change and deliver outcomes which allow us to achieve performance excellence and continue to grow our business.

**Who are we?**

The Insurance Best Practice team maintains a close working relationship with Operational leaders to execute on changes impacting their teams. Our team consists of 5 diverse PODs aligned to key areas of focus.

**Innovation, Digital & Process Design** - Hub for improvement agenda - Lead and consult on innovations and cross-functional improvement initiatives

**Product & Specialty Marketing** - Develop process and change management plans to support Operations and product management with Product launches

**Manage Risk** - Partner with Operational Risk Management team to identify, assess and mitigate the top risk issues across Insurance Operations. Develop process and change management plans to support regulatory changes.

**Operational Continuous Improvement** - Execute on quick continuous improvements ideas to deliver fast incremental value across Insurance Operations

**Knowledge Management and Tools** - Improve and maintain workflow, forms, tools and knowledge management across Insurance Operations

While the team collaborates regularly, this posting is for a Consultant that will be aligned with the **Innovation, digital and process design** POD.

**What will you do?**
- Act as a consultant on transformational projects championed by other teams
- Participate in the creation of new digital tools to support the Insurance customer value stream
- Leading/project managing DMAIC projects for A3 problems
- Deliver changes to the business by operationalizing projects including;
- Impact analysis to determine Operational effort required to support changes
- Providing training support related to new systems, products, or process
- Accountable for project progress and benefit
- Developing a control plan to ensure improvement sustainability and conduct process confirmations
- Responsible for measuring and capturing benefits
- Identify opportunities and champion proposals for improvements

**What will you need to succeed?**
- Hands on knowledge and training on Six Sigma, Lean, Design Thinking or other process improvement and innovation methodologies
- Knowledge of Individual Insurance products and the distribution channels that sell and service them
- Strong analytical and decision-making skills
- Ability to contribute to and execute on strategies and business plans
- Passionate about delivering an exceptional Client experience
- Strong oral and written communication
- Proven strength in facilitation and presentation skills
- Ability to prioritize multiple projects with exceptional time management capabilities
- Strong analytical and decision-making skills
- Ability to act independently with some guidance and direction
- Flexibility and ability to prioritize to meet business objectives
- Balance of attention to detail with big picture understanding
- Ability to work with some ambiguity and take ownership of tasks

**What would be nice to have?**
- Possess or working toward Project Management Professional (PMP) designation and/or Lean Six Sigma Greenbelt certification
- Operational management knowledge
- LOMA - ACS for Insurance
- Experience working with legal, compliance, distribution or product teams

**What’s in it for you?**
- An environment of continuous learning and improvement with a friendly, collaborative and inclusive culture
- Working together, sharing common values and encouraging growth & achievement
- Retirement, stock ownership and savings programs to help you build and enhance your future financial security
- Wellness programs that support the three pillars of your health - mental, physical and financial

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

Sun Life is committed to the health and safety of all those in our workplaces and our communities. In accor



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