Immigration Consultant

5 months ago

Waterloo, Canada University of Waterloo Full time

Overview:
**Term: 1 year**

**Responsibilities**:
Immigration Consulting Service to Students
- Demonstrate a high level of knowledge in immigration law, policies, regulations, procedures and keep up to date with current and emerging immigration legislation and interpretations.
- Be well informed on all areas of immigration trends, federal court case decisions, policies and regulatory changes to provide accurate advice to mitigate risk and reduce vulnerability in the face of rapidly evolving immigration policies.
- Embrace a holistic approach by creating a safe space and by ensuring sensitivity to cultural differences, student life transition adjustment, and unique needs of individuals.
- Co-consult with other on-staff Immigration Consultant(s) on complex cases when required to uphold CICC’s regulation with respect to competency in advising.
- Bring attention to high risk or complex cases during team discussion and escalate to Senior Immigration Consultant(s) for intervention, as appropriate.
- Ensure consultation case management practices adhere to CICC’s regulation by maintaining and purging documents, individual consultation notes, and copies of immigration documents. Also ensuring any related immigration documents are kept in strict confidentiality and secured storage.

Immigration Expertise and Team Support
- Remain current on the needs of all international students at the University, relevant University policies and procedures, best practices in immigration consulting. Based on findings, and in consultation with the Manager, identify possible projects that will enhance the immigration experience of all international students.
- Report feedback from students, share observations, recommend, and implement best practices.
- Contribute during daily case discussion to ensure consistency in the team’s advising approach. Reporting lessons learned from Continuing Professional Development (CPD) sessions and share research relevant to consulting services.
- Contribute to the development of polices and procedures as needed to improve immigration consulting services.
- Contribute to co-mentorship, promote, and maintain a high level of work ethic within the team.
- Implement assessment methods to measure achievement in all areas of responsibility including service goals and objectives and determination of service success on a termly basis.
- Working as a member of a team of consultants, the incumbent will plan, deliver, and coordinate immigration presentations and perform other related duties including, but not limited to, communications in various forms, website content creation and maintenance, recordkeeping and administrative responsibilities as assigned.

Strategic Liaison
- Initiative is paramount in acquiring knowledge of institution structures, systems, and processes. One should be capable of liaising and collaborating with campus partners to provide seamless and knowledgeable services to the students, including triaging student referrals for non-immigration matters.
- Proactively build and maintain strong relationships with academic advisors and their departments to provide seamless academic and immigration support to international students, while seeking collaboration opportunities, such as specialized immigration presentations or information sessions.
- Liaise/collaborate with internal and external partners, government organizations and agencies as appropriate to support immigration consulting outreach initiatives.
- Proactively build and maintain strong relationships with colleagues from other Canadian universities for continuous improvement in knowledge expertise and service standard.
- Strategically build a network of resources that can assist with immigration matters - lawyers, RCICs, CBSA office and MP office. Manage the University’s reputation in all interactions with IRCC, CBSA, Provincial governments, Service Canada, local MP’s office, and other government entities as well as CBIE, CICC, CAPIC and related organizations.
- Participate in certain department-wide or campus-wide activities including special events, special projects, committee participation etc.

Compliance
- Adhere to the Immigration and Refugee Protection Act (IRPA), Immigration Protection Regulations (IRPR) and its Regulations, and CICC policies, which includes:

- Maintain up-to-date knowledge of and changes to IRPA and IRPR as it pertains to the University and its regulatory policies to ensure competency to perform the duty of a Regulated Canadian Immigration Consultant (RCIC).
- Ensure that any changes to the IRPA and IRPR, policy or procedures, are documented, implemented, and communicated to appropriate areas affected.
- Protect the confidentiality and privacy of the students by holding in strict confidence all information concerning their personal affairs unless consent for disclosure is authorized. In addition, all records shall be stored for a period of 6 years in a secure manner to safeguard confidentiality and to

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