Account Manager, Collections
2 weeks ago
Enjoy using your negotiation and persuasion skills to help people in getting back on track? Love working in a fast-paced, challenging, and rewarding working environment? Do you strive to exceed your personal best? This key role requires a creative problem solver, who is passionate about customer service and loves a good challenge. Interested? We want to hear from you
What you'll do:
- Effectively negotiate repayment solutions for customers experiencing financial setbacks while focusing on retention.
- Be a part of a high performing team and strive to exceed individual daily and monthly targets.
- Use your exceptional decision-making skills on accepting, rejecting, or offering amended payment terms and settlements - you're a solution finder.
- Promptly respond to inquiries and diffuse difficult situations, turning potentially negative experiences into positive ones
- Juggle multiple files simultaneously, keeping detailed and accurate records. Multitasking is a must.
- Fully accountable for collections related member questions or concerns - you're totally organized and knowledgeable about policies and procedures.
- Monitor and resolve payment related discrepancies.
- Act as a brand ambassador for Mogo, regularly using our suite of products, sharing the brand with friends and family, and providing feedback to the team for improvements.
What you'll need:
- To be mission driven, self-motivated.
- To maintain focus and ruthlessly prioritize your core job responsibilities.
- At least 1+ years of experience working in collections/AR, first or third party.
- Experience working in a high volume, performance driven (KPI/Target based) contact centre is plus
- Comfortable using MS Office (Word, Outlook, and Excel), as well as Windows operating systems.
- Excellent verbal & written communication skills (you're incredibly persuasive)
- Strong negotiation and conflict resolution skills
- Committed to going above and beyond to find solutions for customers.
- Passionate about personal finance and helping people make positive financial decisions.
- Reliable internet and ability to work from home (we provide computer, monitor, phone etc.)
What's in it for you:
- A generous commission structure
- Regular set 8 hours Monday to Friday
- Opportunities in a fast growing, innovative company (internal mobility and growth)
- Be a part in revolutionizing the way people think of financial services
**About Us**
We help make it easy for Canadians to achieve financial freedom while making a positive impact.
We live in the most innovative and technologically advanced era, yet so much struggle exists. Most of us are far from where we want to be financially.
We all want a better future. A better world where reaching financial freedom is a question of when, not if. One that's equitable so that all can prosper. One that's safe from the impact of climate change.
Our money has the power to change the world. It's up to us to do things differently.
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