Quality Process Specialist

2 weeks ago


New Westminster, Canada Kruger Products Full time

At **Kruger Products** we have a shared vision for greatness. We manufacture some of North America’s most popular tissue brands - Cashmere®, Purex®, Scotties®’, SpongeTowels®, White Cloud®, as well as products for use away from home. We always want to do better for our customers and our world. The awards we’ve earned remind us that our hard work and commitment to doing the right thing pays off. But they aren’t what keep us going. It’s the people who work here, who believe in what we do - and how we do it that truly matters.

We are leaders in our communities, leaders in sustainability, and leaders in connecting with our consumers. Our headquarters is in Mississauga, ON, and we proudly have nearly 2,700 employees spread across eight manufacturing plants in Quebec, British Columbia, Ontario, and Tennessee.

**WHAT YOU WILL DO**

The **Quality Process Specialist **will support in the development and continuous improvement of our quality strategy, including vision, mission and tactics to ensure on-going brand health. This individual's main objective is to manage quality projects that will help the company to progress.

Activities in this role will include:

- Supporting the QTP and "Quality Performance Review Corrective Action" processes with the Consumer response coordinator
- Participating in setting priority issues for each Quality performance review meeting, preparing the agenda and maintaining the Action Plan
- Analyzing consumer & customer complaints to identify and characterize positive and/or negative trends, and reporting them to stakeholders
- Ensuring the Company’s Rapid Response & Retrieval (RRR) Process is kept current and all documentation is updated on a quarterly basis.
- Organizing national and international competitive products pick-ups
- Arranging for the business to receive complete and timely reports on all new competitive products
- Maintaining and improving the specification process in the organization. This will involve doing statistical analysis and meetings with the different groups (QA, T&D, PD and mill operation).
- Supporting mill operation for the SPC implementation. Ensure that the product specifications are in line with the requirements of our external and internal customers and working to reduce the variability of the results with the operation team.
- Supporting the quality process in each mill by doing product audits


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