Booking Concierge Agent

2 days ago

Montréal, Canada HOTELRESTAURANT MANAGEMENT COMPANY Full time

**BOOKING CONCIERGE AGENT (OVERNIGHT SHIFT)**

We believe in travel - that it shapes and molds us into who we are and who we will become.

Exposure to new faces, places, and cultures leads to a more fulfilling life. Our company was born out of this belief and in the ability to breathe life into properties that may be otherwise overlooked. Today's modern traveler is seeking newness and the familiar at once.

**ROLE DETAILS**
- As a Booking Concierge, you will perform a critical role for the business that ranges from delivering compelling customer/guest experiences on the frontline to ensuring seamless execution of booking operations on the backend.
- This position is a full-time (40 hours /week) salaried role, with benefits.

**RESPONSIBILITIES**
- Act as the first line of support in triaging any issues that occur in our booking or guest experiences.
- Provide key operational support to the booking, hotel, and f&b operations teams as needed.
- The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

**QUALIFICATIONS**
- 2+ years of customer sales and service experience, preferably in a travel environment
- Ability to perform under pressure in a fast-paced and dynamic environment.
- Ability to work all shifts, weekends and holidays as needed.
- Excellent verbal and written communication skills in English.
- Proficiency in French, Spanish and/or Portuguese a plus.
- Previous startup experience a plus.
- Expertise in e-commerce, travel and hospitality a plus

**OTHER IDEAL TRAITS**
- Familiarity with Asana and Slack (preferred)

**COMPENSATION, PERKS AND BENEFITS**
- Competitive pay
- Paid time off
- Wellness program
- Referral program
- Opportunity to work in an environment fostering an innovative approach to hotel operations that encourages initiative and leadership
- Working with highly talented people who are extremely passionate about their craft
- Leadership & professional development growth opportunities

**ABOUT US**

We operate hotels under our guiding mission to have travel be more meaningful and accessible for guests and make hotels more profitable and seamlessly operated for owners. From motels to ultra-luxury boutiques, our technology and management formula is best suited to any independent property in every market.
- We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status._

Pay: $40,000.00 per year

**Benefits**:

- Casual dress
- Paid time off
- Wellness program
- Work from home

Schedule:

- 8 hour shift
- Evenings
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Overtime pay

**Experience**:

- Customer service: 1 year (required)

  • Concierge Security Agent/ Agent de Sécurité

    7 months ago

    Montréal, Canada BLACKBIRD SECURITY INC Full time

    Blackbird Security Inc is quickly-growing company currently looking to hire **Bilingual (French/English) Concierge Security Agents** for a high - end commercial building in **Montreal, QC.** As a **Concierge Security Agent **you will be responsible for providing security services and safeguarding our client's office and warehouse building while wearing a...

  • Appointment Booking Agent

    6 months ago

    Montréal, Canada L'École de L'Automobile Full time

    L’École de L'Automobile offers courses and programs designed to equip students with the skills necessary to enter the automotive industry. From mechanics to automotive aesthetics and the distribution of road transport, the choice of full-time or part-time programs allow car enthusiasts to choose training adapted to their needs. **Are you a customer...

  • Corporate Concierge

    7 months ago

    Montréal, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Maintenance/concierge

    7 months ago

    Montréal, Canada Entrepôt Trans-Plus Inc Full time

    Graham apartments A residential building with (84) units, located in the quiet and family-friendly area of ville mont-royal, is looking for a couple (2 people) to ensure the maintenance and upkeep of the property. This building has been well maintained over the years, with a stable and respectful tenant base. it has been administered and owned by the same...

  • Concierge Luxury Villas

    2 days ago

    Montréal, Canada Rental Escapes Full time

    **About You**: You have a passion for travel and understand the high level of service that guests booking a luxury vacation expect. You are interested in the service industry and enjoy working with guests to make their experience one of a kind. Your creativity allows you to create unbelievable itineraries for your guests and unforgettable WOW moments that...

  • Agent, Interline

    7 months ago

    Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    The agent position is to provide Customer service and technical support to the Air Canada Leisure Group (AC, ACV, ACR) **RESPONSIBILITIES**: - Process inquiries and manage all aspects of bookings for Sun, Cruise, and Independent for all VIP travel - Communicate with our Philanthropic, Marketing and Sale Prize winners and process their bookings following...

  • Concierge - Commis à L'information

    6 months ago

    Montréal, Canada DoubleTree par Hilton Montréal Full time

    Ce que nous sommes: DoubleTree par Hilton est l’hôtel de référence pour vivre l’expérience montréalaise ! Établissement de charme, situé en plein cœur du quartier des spectacles, notre hôtel accorde une grande importance aux relations humaines attentionnées, chaleureuses et sincères. La Culture DoubleTree encourage les collaborateurs à se...

  • Concierge Luxury Villas

    7 months ago

    Montréal, Canada Rental Escapes Full time

    **About You**: You have a passion for travel and understand the high level of service that guests booking a luxury vacation expect. You are interested in the service industry and enjoy working with guests to make their experience one of a kind. Your creativity allows you to put together incredible itineraries for your guests and unforgettable WOW moments...

  • Agent de Sécurité

    7 months ago

    Montréal, Canada A2A Sécurité Full time

    Qualifications Requises: - Expérience maximale de 2 ans en tant que concierge (réceptionniste(e)) ou dans un rôle similaire. Capacité à offrir un service client exceptionnel; - Excellentes compétences en communication verbale et écrite; - Présentation soignée et professionnelle; - Souci du détail et capacité à gérer plusieurs tâches à la...

  • Agent(E) de Sécurité

    3 weeks ago

    Montréal, Canada A2A Sécurité Full time

    **Titre du poste : Agent(e) de sécurité / Concierge - Condo** **Description du poste**: **Responsabilités**: - **Sécurité**: - Assurer la surveillance et la protection des installations et des résidents. - Patrouiller les lieux pour prévenir tout incident de sécurité ou comportement suspect. - Intervenir rapidement en cas d'incident ou de...

  • Lead Agent

    7 months ago

    Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    Provide technical support to the call center agents. Guide the reservations staff in maintaining a high level of customer service. Assist and support the Supervisor in the daily activities. **RESPONSIBILITIES**: - Assist the call center agents by providing technical support during their daily activities; - Provide guidance and assistance to the call center...

  • Agent(E) de Sécurité

    4 months ago

    Montréal, QC, Canada A2A Sécurité Full time

    **Titre du poste : Agent(e) de sécurité / Concierge / Réceptionniste** **Description du poste**: **Responsabilités**: - **Sécurité**: - Assurer la surveillance et la protection des installations et des résidents. - Patrouiller les lieux pour prévenir tout incident de sécurité ou comportement suspect. - Intervenir rapidement en cas d'incident ou...

  • Agent(E) de Sécurité

    2 months ago

    Montréal, QC, Canada A2A Sécurité Full time

    **Titre du poste : Agent(e) de sécurité / Concierge - Condo** **Description du poste**: **Responsabilités**: - **Sécurité**: - Assurer la surveillance et la protection des installations et des résidents. - Patrouiller les lieux pour prévenir tout incident de sécurité ou comportement suspect. - Intervenir rapidement en cas d'incident ou de...

  • Agent de Location, Rental Agent

    7 months ago

    Montréal, Canada Samcon Full time

    Résumé du poste: Nous recherchons un agent de location très motivé et orienté client pour rejoindre notre équipe. En tant qu'agent de location, vous serez chargé d'aider les clients avec leurs besoins de location, de fournir un service client exceptionnel et d'assurer le bon déroulement des transactions de location. Il s'agit d'une excellente...

  • Agent Aux Opérations Vols

    7 months ago

    Montréal, Canada Wingbuddy Inc Full time

    **English will follow** **Wingbuddy Inc. **est un tour opérateur innovateur qui offre des forfaits de voyages à travers le monde à prix exclusifs. Notre mission est d'inspirer, de faire rêver et d'encourager nos clients à voyager mieux et le plus souvent possible! **Description du poste**: En tant qu'agent aux opérations vols, vous serez responsable...

  • Agent Aux Opérations Vols

    7 months ago

    Montréal, Canada Wingbuddy Inc Full time

    **English will follow** **Wingbuddy Inc. **est un tour opérateur innovateur qui offre des forfaits de voyages à travers le monde à prix exclusifs. Notre mission est d'inspirer, de faire rêver et d'encourager nos clients à voyager mieux et le plus souvent possible! **Description du poste**: En tant qu'agent aux opérations vols, vous serez responsable...

  • Support Service Agent

    4 months ago

    Montréal, QC, Canada ACP Marketing Canada Inc. Full time

    ACP Marketing is an international company that specializes in the distribution of rail and coach products such as BritRail, National Express (UK Coach), Swiss Rail, Japan Rail, etc. We distribute these products through various sales channels such as web-based systems (ACPRail), proprietary sales systems for wholesalers (RailNet) and GDS networks for travel...

  • Sightseeing Ticket Agent

    2 days ago

    Montréal, Canada TRENTWAY-WAGAR INC Full time

    **Gray Line Montreal** WHO WE ARE Founded in 1982, Gray Line Montreal is a large-standing tour company chain that offers tours within Montreal, Quebec City, and Mont-Tremblant. We are well known for our London-style double decker buses that permit individuals to explore the city and its highlights in a unique way. Gray Line Montreal is one of the most...

  • Agent - Charters

    1 week ago

    Montréal, Canada Air Inuit Full time

    **POSITION OVERVIEW** The charter agent is responsible to issue quotations for clients and book the aircraft for the confirmed flight with the approval of fleet department. He will also organize ground service at all stations, order catering, provide a passenger list to the check-in agent at departure stations, and prepare check-list for crew of all the...

  • Agent, Comptes Recevables

    1 week ago

    Montréal, Canada Air Canada Vacations Full time

    **Description d'emploi**: Effectuer le recouvrement, l’analyse et le rapprochement des comptes, et offrir un service à la clientèle exceptionnel aux consommateurs par téléphone ou par courriel TITRE : Agent - comptes clients SERVICE : Comptes clients **RESPONSABILITÉS**: - Recouvrement : effectuer le rapprochement et le recouvrement des comptes en...