Team Lead, Collections

7 months ago

Hamilton, Canada Scotiabank Full time

Requisition ID: 199318

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**What your role will be...**

Leads and oversees a team within the Collections department of Scotia Dealer Advantage in Canada ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.

**What you will be doing...**
- Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Assists with the review and analysis of a broad range of reporting information on delinquent lending portfolios by: working closely with other Team Leads and the department Managers to constantly interpret outbound and inbound calling queues, ensuring an adequate number of advisors are assigned to each account stream and making necessary adjustments to maximize efficiency; reviewing daily, weekly and monthly department performance & operations reports and provide adequate operations strategizing or proper performance management and support; recommending appropriate changes to policies and procedures that will assist in maximizing the recovery of delinquent accounts.
- Assists with the control of the business objectives of the department ensuring operational effectiveness by: recommending appropriate changes to workflows that will provide efficient operations and meet service standards to customer, compliance and security policies; ensuring control over routine expenditures including variable compensation payouts to Collections Advisors; assisting with the recruitment and hiring members in accordance with standard Bank policies of new team members.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Creates an environment in which their team pursues effective and efficient operations of their respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
- Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.

**What you need to succeed...**
- Completion of a post-secondary education (college or university) preferred.
- Strong organizational and time management skills; the ability to prioritize, allocate and monitor workload; using sound judgment to address problems and discrepancies.
- Proven interpersonal and communications skills to successfully conduct operational activities, and influence others to become operationally effective.
- A high degree of flexibility is required to adapt to a variety of tasks and functions.
- Strong PC skills are necessary as the incumbent uses a PC for a variety of operational, service management and related activities.
- Thorough knowledge of daily and periodic department routines, procedures, policies and workflows.
- Thorough knowledge of SDA’s products, services, and operating systems.

**Working Conditions**
- Work in a standard office-based environment; non-standard hours are a common occurrence. Hours of work may include shift work or split shifts to accelerate customer contact.

Location(s): Canada : Ontario : Hamilton || Canada : Quebec : Anjou

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

  • Physiotherapist Team Lead

    1 month ago

    Hamilton, Ontario, Canada Hamilton Family Health Team Full time

    About the RoleWe are seeking a skilled Physiotherapist to join our team at the Hamilton Family Health Team.Job SummaryThis is a full-time position that requires a physiotherapist with expertise in assessing and treating individuals with complex conditions, including chronic pain. The successful candidate will be responsible for developing evidence-informed...

  • Collection Agent

    7 months ago

    Hamilton, Canada Cloud Notary Services Inc. Full time

    Cloud Notary Services Inc. is a leading provider of innovative cloud-based solutions in the realm of document management and authentication. Our mission is to empower individuals and organizations with secure, efficient, and user-friendly tools for managing their digital documents. As part of our commitment to excellence, we are seeking a diligent and...

  • Collections Advisor Hamilton

    6 months ago

    Hamilton, Canada Scotiabank Full time

    Requisition ID: 192825 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Collections Advisor** Scotia Dealer Advantage is one of Canada’s largest and fastest growing Special Finance companies providing automotive financing programs nationwide. We build partnerships with authorized independent and...

  • Collections Administrator

    6 months ago

    Hamilton, Canada G.T. French Paper Limited Full time

    G.T. French, a wholesale distributor of Food Service, Sanitation and Packaging products is currently hiring for the position of Collections Administrator, to fill a 6 month contract at the Hamilton location. **Main Duties and Responsibilities**: - making phone calls to collect outstanding receivables - reviewing and managing overdue and over credit limit...

  • Collections Administrator

    6 months ago

    Hamilton, Canada G.T. French Paper Limited Full time

    G.T. French, a wholesale distributor of Food Service, Sanitation and Packaging products is currently hiring for the position of Collections Administrator, to fill a 6 month contract at the Hamilton location. **Main Duties and Responsibilities**: - making phone calls to collect outstanding receivables - reviewing and managing overdue and over credit limit...

  • Collections Advisor

    7 months ago

    Hamilton, Canada Scotiabank Full time

    Requisition ID: 188048 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Scotia Dealer Advantage is one of Canada’s largest and fastest growing Special Finance companies providing automotive financing programs nationwide. We build partnerships with authorized independent and franchise automobile...

  • Project Manager Waste Collections

    6 months ago

    Hamilton, Canada City of Hamilton Full time

    **About the City of Hamilton** **Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of...

  • Supervisor Waste Collections

    6 months ago

    Hamilton, Canada City of Hamilton Full time

    **About the City of Hamilton** **Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of...

  • Collections Advisor, Scotia Dealer Advantage

    7 months ago

    Hamilton, Canada Scotiabank Full time

    Requisition ID: 175934 Join the Global Community of Scotiabankers to help customers become better off. **Collections Advisor** Scotia Dealer Advantage is one of Canada’s largest and fastest growing Special Finance companies providing automotive financing programs nationwide. We build partnerships with authorized independent and franchise automobile...

  • First Nations/metis/inuit

    1 week ago

    Hamilton, Canada Scotiabank Full time

    Requisition ID: 162714 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Collections Advisor** Scotia Dealer Advantage is one of Canada’s largest and fastest growing Special Finance companies providing automotive financing programs nationwide. We build partnerships with authorized independent and...

  • Collections Advisor

    1 week ago

    Hamilton, Canada Scotiabank Full time

    Requisition ID: 164063 Join the Global Community of Scotiabankers to help customers become better off. **Collections Advisor** Scotia Dealer Advantage is one of Canada’s largest and fastest growing Special Finance companies providing automotive financing programs nationwide. We build partnerships with authorized independent and franchise automobile...

  • Bilingual Collections Advisor

    1 week ago

    Hamilton, Canada Scotiabank Full time

    Requisition ID: 157779 Join the Global Community of Scotiabankers to help customers become better off. **Collections Advisor** Scotia Dealer Advantage is one of Canada’s largest and fastest growing Special Finance companies providing automotive financing programs nationwide. We build partnerships with authorized independent and franchise automobile...

  • Team Lead

    1 month ago

    Hamilton, Canada Rygiel Supports for Community Living Full time

    Rygiel Supports for Community Living is a non-profit organization dedicated to supporting individuals in the community who have a developmental disability, as well as other varying abilities. Our mandate is to enable each person to lead a fulfilled and participatory life within the community. Rygiel will be embarking on the "Journey to Belonging: Choice and...

  • Collections Conservation Assistant

    5 days ago

    Hamilton, Canada City of Hamilton Full time

    **About the City of Hamilton** **Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of...

  • Dance Instructor

    7 months ago

    Hamilton, Canada Take The Lead Dance Full time

    Join Our Team as a Dance Instructor for Adults! **Above all we are looking for a confident and charismatic individual with a knack for teaching and explaining as well as picking up new dance steps!** Are you passionate about dance and love sharing your expertise with others? We're looking for a dynamic and experienced instructor to join our team and lead...

  • Retail Data Collection Associate Part Time

    1 month ago

    Hamilton, Canada CROSSMARK Canada Inc. Full time

    CROSSMARK is a leading sales and marketing services company and are currently recruiting for a Data Collection Associate role. This position is responsible for collecting and transmitting data gathered from designated retail stores primarily using a handheld device. **Responsibilities** - Follow detailed instructions and understand UPC attributes for the...

  • Marketing & Comms Team Lead

    7 months ago

    Hamilton, Canada McMaster University Full time

    **Schedule** Monday - Friday 8:30 a.m. - 4:30 p.m. Hybrid **Education Level** Bachelor Degree in marketing, communications or related field of study. **Career Level** Requires 4 years of relevant experience **Job Summary**: Responsible for planning, developing, implementing and evaluating the department’s marketing and communications strategies, plans...

  • Team Lead

    3 months ago

    Hamilton, Ontario, Canada beBee Professionals Full time $45,000 - $65,000

    Shift Manager RoleWe are seeking a dedicated Shift Manager to oversee daily operations and lead a team of employees at beBee Professionals in Hamilton, Canada.Key Responsibilities:Supervise daily operations, ensuring efficient workflows and high-quality service.Train, mentor, and manage team members, providing ongoing feedback and coaching.Handle customer...

  • Team Lead

    7 months ago

    Hamilton, Canada Conspiracy Comics Full time

    Job description About the role The Team Lead assists in the operational functions of the store and motivates the team to meet sales goals. The Team lead reports directly to the Store Manager and provides leadership and support when the manager is unavailable. We’re a long time family business with deep roots in the community but also with an eye to...

  • Retail Data Collection Associate Part Time

    3 days ago

    Hamilton, Canada CROSSMARK, Inc. Full time

    Overview: The Data Collection Associate is responsible for collecting and transmitting data gathered from designated retail stores primarily using a handheld device. **Responsibilities**: - Follow detailed instructions and understand UPC attributes for the purpose of data collection. - Maintain in-store relationships and follow all retailer procedures for...