Collections Advisor

2 weeks ago

Hamilton, Canada Scotiabank Full time

Requisition ID: 164063

Join the Global Community of Scotiabankers to help customers become better off.

**Collections Advisor**

Scotia Dealer Advantage is one of Canada’s largest and fastest growing Special Finance companies providing automotive financing programs nationwide. We build partnerships with authorized independent and franchise automobile dealers to help them grow their businesses and serve their special finance customers.

In Collections we uphold a standard of excellence. If you want to leave your fingerprint on a world-renowned company that has been leading in the subprime auto industry like Scotia Dealer Advantage then this is the job for you

Do you have a passion for helping others through financial struggles and want to be part of a dynamic team that is customer focused, results driven and highly motivated? This is what our Collections team represents at Scotia Dealer Advantage.

**PLEASE NOTE**:

- This position will work on a Hybrid model and our office location in Hamilton,ON.
- Various shifts covering the hours of 7 a.m. to 7:30 p.m. Monday to Friday are required as well as some Saturdays as needed on a rotational basis

**Is the Collection Advisor role right for you?**

As a Collection Advisor, you’ll be responsible for maximizing the collection of overdue payments from customers while minimizing collection costs and loan losses on individually assigned accounts. As an advisor, you will conduct timely and effective collection follow-up discussions on assigned loans in varying stages of arrears and on accounts where a potential risk to the Bank is evident. You’ll also:

- Conduct payment collection activity to provide the Bank with optimal delinquency ratios and loan losses
- Make sound decisions on accepting, rejecting or offering amended payment terms and settlements while conforming to Bank policies
- Establish full responsibility for all payment or collection related inquiries, concerns, and/or arrangements
- Ensure the delivery of customer service fosters overall customer and business line/department satisfaction

**Do you have the skills that will enable you to succeed?**
- You have excellent communication skills
- You articulate a strong presence on the phone that's confident, yet personable
- You are a disciplined and focused individual who is motivated to reach daily targets
- You think long term and aren’t afraid to think outside the box to give engaging alternatives for our customers
- You elevate and cultivate your own knowledge through daily interactions with Managers, Team Leaders and Seniors Collection Officers
- You are always seeking new challenges and opportunities to grow within the organization
- You have significant previous experience in a collections/customer service capacity utilizing the telephone as the primary means of communication
- You have significant previous experience collection of delinquent or overdue accounts in the financial services industry or experience collecting on delinquent accounts receivable
- You have experience with the Microsoft suite of products including Word, Excel, and Outlook
- An understanding of predictive dialer equipment and payment collection systems is an asset

**What’s in it for you?**
- You will not only be collecting payments but you will assist our customers through hardship which requires you to think outside-the-box to overcome adversity and give our customers a top-of-the-industry experience in the process.
- A positive and inclusive team environment where your voice and opinions are valued. We foster big thinking, professional growth and mutual respect.
- A rewarding career path with diverse opportunities for professional development within Canadian Banking

Location(s): Canada : Ontario : Hamilton

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

  • Collections Advisor Hamilton

    4 weeks ago

    Hamilton, Canada Scotiabank Full time

    Requisition ID: 192825 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Collections Advisor** Scotia Dealer Advantage is one of Canada’s largest and fastest growing Special Finance companies providing automotive financing programs nationwide. We build partnerships with authorized independent and...

  • Collections Advisor, Scotia Dealer Advantage

    2 months ago

    Hamilton, Canada Scotiabank Full time

    Requisition ID: 171116 Join the Global Community of Scotiabankers to help customers become better off. **Collections Advisor** Scotia Dealer Advantage is one of Canada’s largest and fastest growing Special Finance companies providing automotive financing programs nationwide. We build partnerships with authorized independent and franchise automobile...

  • Collections Advisor, Scotia Dealer Advantage

    2 weeks ago

    Hamilton, Canada Scotiabank Full time

    Requisition ID: 175934 Join the Global Community of Scotiabankers to help customers become better off. **Collections Advisor** Scotia Dealer Advantage is one of Canada’s largest and fastest growing Special Finance companies providing automotive financing programs nationwide. We build partnerships with authorized independent and franchise automobile...

  • Collections Advisor

    2 months ago

    Hamilton, Canada Scotiabank Full time

    Requisition ID: 164063 Join the Global Community of Scotiabankers to help customers become better off. **Collections Advisor** Scotia Dealer Advantage is one of Canada’s largest and fastest growing Special Finance companies providing automotive financing programs nationwide. We build partnerships with authorized independent and franchise automobile...

  • Bilingual Collections Advisor

    2 months ago

    Hamilton, Canada Scotiabank Full time

    Requisition ID: 157779 Join the Global Community of Scotiabankers to help customers become better off. **Collections Advisor** Scotia Dealer Advantage is one of Canada’s largest and fastest growing Special Finance companies providing automotive financing programs nationwide. We build partnerships with authorized independent and franchise automobile...

  • Collections Advisor, Scotia Dealer Advantage

    4 days ago

    Hamilton, Ontario, Canada Scotiabank Full time

    Requisition ID: 175934Join the Global Community of Scotiabankers to help customers become better off.Collections AdvisorScotia Dealer Advantage is one of Canada's largest and fastest growing Special Finance companies providing automotive financing programs nationwide. We build partnerships with authorized independent and franchise automobile dealers to help...

  • Collections Advisor

    1 week ago

    Hamilton, Canada Scotiabank Full time

    Requisition ID: 188048 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Scotia Dealer Advantage is one of Canada’s largest and fastest growing Special Finance companies providing automotive financing programs nationwide. We build partnerships with authorized independent and franchise automobile...

  • First Nations/metis/inuit

    4 weeks ago

    Hamilton, Canada Scotiabank Full time

    Requisition ID: 162714 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Collections Advisor** Scotia Dealer Advantage is one of Canada’s largest and fastest growing Special Finance companies providing automotive financing programs nationwide. We build partnerships with authorized independent and...

  • First Nations/metis/inuit

    2 weeks ago

    Hamilton, Canada Scotiabank Full time

    Requisition ID: 182591 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **First Nations/Metis/Inuit - **Collections Advisor (**Hybrid)** **_ Posted pursuant to Scotiabank’s Special Program under the Employment Equity Act and Canadian Human Rights Act._** **_While you must be an Indigenous person in...

  • Team Lead, Collections

    4 weeks ago

    Hamilton, Canada Scotiabank Full time

    Requisition ID: 199318 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. What your role will be... Leads and oversees a team within the Collections department of Scotia Dealer Advantage in Canada ensuring business strategies, plans and initiatives are executed / delivered in compliance with...

  • Team Lead, Collections

    4 days ago

    Hamilton, Ontario, Canada Scotiabank Full time

    Requisition ID: # Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. What your role will be... Leads and oversees a team within the Collections department of Scotia Dealer Advantage in Canada ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing...

  • Team Lead, Collections

    2 weeks ago

    Hamilton, Canada Scotiabank Full time

    Requisition ID: 199318 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **What your role will be...** Leads and oversees a team within the Collections department of Scotia Dealer Advantage in Canada ensuring business strategies, plans and initiatives are executed / delivered in compliance with...

  • Team Lead, Collections

    4 weeks ago

    Hamilton, Canada Scotiabank Full time

    Requisition ID: 169927 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose** Leads and oversees a team within the Collections department of Scotia Dealer Advantage in Canada ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing...

  • Team Lead, Collections

    3 weeks ago

    Hamilton, Canada Scotiabank Full time

    Requisition ID: 169927 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose** Leads and oversees a team within the Collections department of Scotia Dealer Advantage in Canada ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing...

  • Automotive Service Advisor

    2 weeks ago

    Hamilton, Canada Whitwell Service Center Full time

    Job Summary: We are seeking a customer-oriented Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service and support in an automotive setting. Your primary role will be to assist customers with their automotive repair needs, ensuring a positive experience from start to finish. **Duties**: -...

  • Insurance Advisor

    3 weeks ago

    Hamilton, Canada Westland Insurance Ltd. Full time

    We’re searching for an Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group is growing and has an exciting opportunity for an Insurance Advisor for our Burlington, Ontario location. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are looking for a...

  • Parts Advisor

    2 months ago

    Hamilton, Canada JOHNSTON CHRYSLER Full time

    We are looking for a parts advisor to join the Johnston Family! Applicants should have a base knowledge of automotive parts and systems. Position will include processing customer orders and, recommending additional parts for repairs. As well as Collecting payments and, ordering parts. Employee benefits will be offered after 90 days. Please submit your resume...

  • Parts Advisor

    2 months ago

    Hamilton, Canada JOHNSTON CHRYSLER Full time

    We are looking for a parts advisor to join the Johnston Family! Applicants should have a base knowledge of automotive parts and systems. Position will include processing customer orders and, recommending additional parts for repairs. As well as Collecting payments and, ordering parts. Employee benefits will be offered after 90 days. Please submit your resume...

  • Parts Advisor

    2 days ago

    Hamilton, Canada JOHNSTON CHRYSLER Full time

    We are looking for a parts advisor to join the Johnston Family! Applicants should have a base knowledge of automotive parts and systems. Position will include processing customer orders and, recommending additional parts for repairs. As well as Collecting payments and, ordering parts. Employee benefits will be offered after 90 days. Please submit your resume...

  • Full Time Advisors

    3 days ago

    Hamilton, Ontario, Canada Hamilton Health Sciences Full time

    Administrative/Service Primary Location Temporary Full-time Number of Openings Unit Summary Corporate Finance is responsible for Treasury, Portfolio Investments, and Capital Finance. The unit oversees the administration, policy development, accounting and reporting of cash and debt management, encompassing short and long term planning and forecasting; and...