Regional Operations Manager

4 days ago

Vancouver, Canada Corus Orthodontists Full time

We are looking for a Regional Practice Support Manager to join our growing team at Corus Orthodontists. At Corus, you will be part of a dynamic team and will have the opportunity to make significant contributions to support our exciting future - supporting our high-performing orthodontic practices and driving sustainable change.

Corus Orthodontists is a growing orthodontic partnership network that provides an ideal balance of support and autonomy for orthodontic specialists at all stages of their careers. We are one of the fastest growing orthodontic partnerships with over 50 practices, in both Canada and the USA, and employ over 800 team members.

**About the role**:
Reporting to the Senior Manager, the **Regional Practice Support Manager** will be responsible for the ongoing support of multiple orthodontic practices. You will be a key member of a team of individuals that will help onboard, integrate, and support orthodontic offices that join our partnership of high-performing practices. Engagements will range from large corporate-wide initiatives to supporting and coaching practice team members through various business and staffing challenges.

**What you will be doing - key responsibilities**:

- Responsible for the ongoing performance and operational improvement of a group of geographically dispersed orthodontic practices
- Lead the integration of new practices into the Corus network, including implementing common platforms, processes, and shared services
- Demonstrate expertise in identifying key business drivers and formulating a plan against those identified drivers
- Lead small teams through targeted consulting projects to help practices achieve specific operational improvements
- Plan, lead, and facilitate group workshops with a high level of situational awareness and emotional intelligence to help our network achieve desired goals
- Occasionally manage complex, organization-wide strategic projects and effectively implement changes across multiple network regions
- Contribute to the ongoing development of our operational improvement toolkit
- Provide leadership to direct reports at the local practice level, and responsible for ongoing recruitment, coaching, support, and performance evaluation
- Some travel expected to maintain relationships with local practices and help with specific improvement initiatives

**What you bring - qualifications**:

- Bachelors’ Degree required
- Master’s degree in Business Administration or Health Administration is considered an asset
- 5+ years progressive experience in Operational, Consulting or Management Role required
- 3+ years working in Healthcare is considered an asset
- 3+ years People Management is considered an asset
- Exceptional interpersonal and communication skills; ability to communicate effectively verbally and in writing to gain buy in across the organization
- Experience with data analysis and developing performance indicators
- Customer focused mindset and demonstrated ability to work well with different levels of the organization, including frontline staff, managers, and senior leaders
- Demonstrated ability to balance working very well independently as well as functioning as a highly adaptive and collaborative team member
- Ability to effectively perform in a fast-paced, start-up environment - comfortable creating new systems and procedures with limited resources and need for speed to implementation
- Strong problem-solving skills

**Where you will be working/other important information**:

- This position is remote and can be done remotely from Ontario or British Columbia
- Occasional travel to our clinics is required
- You will work a regular 40-hour per week schedule, Monday to Friday

**What you will benefit from**:

- Being part of a collaborative and engaging team that prioritizes employee development
- Partnering with and learning from an experienced network of professionals
- A competitive total rewards package with an employee benefits program that includes extended health coverage, a health spending account and an employee & family assistance program

**How to Apply**:
BIZ

**Benefits**:

- Company events
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Vision care
- Wellness program
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Bachelor's Degree (required)

**Experience**:

- operations, management, or consulting: 5 years (preferred)
- healthcare: 3 years (preferred)
- people management: 3 years (preferred)

Work Location: On the road

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