Service Coordinator
4 weeks ago
THE OPPORTUNITY: To ensure our continued growth and unprecedented success, BVGlazing is looking for an energetic and self-motivated individual to join our Service team.
WHAT'S IN IT FOR YOU
- Opportunity to be part of an exciting company at the cutting edge of the construction industry.
- Competitive compensation plan.
- Be a part of a company that is committed to providing a healthy and safe work environment.
- We've got your health and future in mind
- Comprehensive benefits package
- Vacation accrual plan
- Work/life balance with short Fridays
- Goodlife Fitness discount program
- The opportunity to participate upon hire in a company match RSP/DPSP program (2-year vesting period).
KEY ACCOUNTABILITIES :
- Receives, processes and verifies the accuracy of service orders from clients and Field Managers.
- Provide cost estimate for all service and warranty work for all standard work. Coordinate with Service Manager and Materials Department for non-standard work.
- Initiates required action for all service and warranty requests, including the maintenance of order/customer information files, issuing Purchase Orders, issuing Work Orders, arranging transportation of materials, and then communicates requirements to the appropriate departments.
- Maintains liaison with other departments through to order completion
- Maintain Corrective Action Request database and ensure that all service and warranty activities are recorded
- Provides quality service to both internal and external customers.
- Other duties as assigned
WHAT WE'RE LOOKING FOR
- 5 years relevant experience in the industry including supervisory experience
- Ability to work in a deadline driven environment
- Result orientated, Delegation, Problem Solving, Planning, Process Management
- Ability to maintain speed and accuracy against established targets
- Computer literacy, working knowledge of MS Office applications
- Demonstrated leadership and communication skills a must
- Proficiency in written and spoken English
- Must be flexible
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