Collections Officer, Bilingual

1 week ago

Winnipeg MB Canada CWB Full time
At CWB , we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by:
  • Putting people first and building relationships with intention
  • Seeking out and embracing new ideas
  • Believing that how we do things is as important as what we do
Role Specifications

Flexible location: Winnipeg, MB.

CWB National Leasing. Equipping your business for growth.

CWB National Leasing is Canada's largest and longest-standing equipment leasing & financing company - supports equipment dealers secure hassle-free financing solutions & secure equipment with a full range of financing in agriculture, construction, transportation, forestry, health care, commercial, and golf and turf equipment industries across Canada

The opportunity

Our Contract Administration Department is an integral part of our business and is accountable for providing critical core business/technical knowledge, problem resolution expertise and support throughout the life cycle of CWB National Leasing customer agreements.

Our Bilingual Collections Officers are the face and voice of CWB National leasing providing our Customer First approach to collections and negotiate equitable solutions to achieve the best possible outcome for both parties.

The day-to-day
  • Respond to customer inquiries and concerns
  • Secure payments in a professional, equitable and timely manner
  • Work in partnership with clients to resolve disputes and negotiate best possible solutions
  • Exercise discretion and respect the confidentiality of all customer and vendor transactions
  • Manage customer files / make decisions with respect to file acceleration (next steps i.e. repossession, write off, legal action)
Foundational knowledge and experience to grow from
  • Fluently bilingual (French and English).
  • Minimum 2 years' experience in: Administration or Client Services within Banking, Financial Services, Credit or Collections.
  • Ability to accurately set up and clearly document payment arrangements.
  • Capability to think proactively and resolve problems logically and efficiently.
  • Keen attention to detail with proven experience maintaining accurate documentation.
  • Ability to maintain a high level of confidentiality and thrive in a rapidly changing environment.
  • Intermediate in MS Office and the ability to quickly learn other applications and programs.
  • Working knowledge of compliance laws pertaining to Collections would be considered a strong asset.
Skills and competencies that will take you further
  • Tech savvy. You love learning new software and strive to always make the best use of the tools you are given.
  • Innovative thinker. You take pride in your strong detail orientation, but you can also strategize, and problem solve with the best of the best.
  • Collaborative team player. You are a great teammate and see the value in working together to achieve common goals and strategic initiatives.
Put your career in drive with CWB National Leasing. Apply today.

Why work with us?

Your success is our obsession And our award-winning culture & benefits back it up.

Wellness matters. We offer an award-winning benefits package that includes:
  • hybrid work environments
  • everyday flexibility
  • company-funded health coverage
  • health care spending account
  • a flexible wellness program
  • generous time-away options to unplug, rest & recover.
Career development. We commit to our employees' development and help them reach their professional goals with:
  • organization wide coaching services
  • mentorship
  • education support & training programs.
Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.
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Agent de recrouvrement, bilingue

Chez CWB Groupe financier, nous cherchons à créer de la valeur pour les personnes qui nous choisissent chaque jour : nos employés, nos clients et nos investisseurs. Pour ce faire, nous
  • accordons la priorité aux personnes et établissons des relations avec intention
  • recherchons et adoptons de nouvelles idées
  • croyons que la manière dont nous faisons les choses est aussi importante que ce que nous faisons.
Spécifications du rôle

Lieu de travail flexible: Winnipeg, MB.

CWB National Leasing. Équiper votre entreprise pour la croissance.

CWB National Leasing est la plus grande et la plus ancienne société de location et de financement d'équipement au Canada. Elle aide les concessionnaires d'équipement à obtenir des solutions de financement sans tracas et à sécuriser l'équipement grâce à une gamme complète de financement dans les secteurs de l'agriculture, de la construction, du transport, de la foresterie, des soins de santé, du commerce et de l'équipement de golf et de gazon, partout au Canada

L'opportunité

Notre service d'administration des contrats fait partie intégrante de notre entreprise et est chargé de fournir des connaissances techniques et commerciales essentielles, une expertise en matière de résolution de problèmes et un soutien tout au long du cycle de vie des contrats des clients de CWB National Leasing.

Nos agents de recouvrement bilingues sont le visage et la voix de CWB National Leasing, en offrant notre approche de recouvrement " Priorité au client " et en négociant des solutions équitables afin d'obtenir le meilleur résultat possible pour les deux parties.

Le quotidien
  • Répondre aux demandes de renseignements et aux préoccupations des clients
  • Sécuriser les paiements de manière professionnelle, équitable et opportune.
  • Travailler en partenariat avec les clients pour régler les différends et négocier les meilleures solutions possible.
  • Faire preuve de discrétion et respecter la confidentialité de toutes les transactions effectuées avec les clients et les fournisseurs.
  • Gérer les dossiers des clients / prendre des décisions concernant le traitement accéléré des dossiers (étapes suivantes : reprise de possession, radiation, action en justice).
Connaissances de base et expérience à capitaliser
  • Parfaitement bilingue (français et anglais).
  • Au moins 2 ans d'expérience dans : l'administration ou les services à la clientèle dans le secteur bancaire, les services financiers, le crédit ou le recouvrement.
  • Capacité à établir avec exactitude et à documenter clairement les modalités de paiement.
  • Capacité de penser de manière proactive et de résoudre les problèmes de manière logique et efficace.
  • Un vif souci du détail et une expérience avérée dans la tenue précise de la documentation.
  • Capacité à respecter un haut niveau de confidentialité et à prospérer dans un environnement en évolution rapide.
  • Compétences intermédiaires en MS Office et capacité d'apprendre les autres applications et programmes rapidement.
  • Connaissance pratique des lois de conformité applicables au recouvrement serait considérée comme un atout important.
Aptitudes et compétences qui vous permettront d'aller plus loin
  • Technophile. Vous êtes passionné par l'apprentissage de nouveaux logiciels et vous vous efforcez de toujours faire le meilleur usage des outils à votre disposition.
  • Esprit novateur. Vous êtes fier de votre grand sens du détail, mais vous pouvez également élaborer des stratégies et résoudre des problèmes en tant qu'expert.
  • Esprit d'équipe et de collaboration. Vous avez un excellent esprit d'équipe et vous êtes conscient de la valeur de la collaboration pour atteindre des objectifs communs et des initiatives stratégiques.
Pourquoi travailler avec nous ?

Votre réussite est notre obsession Et nos avantages le confirment.

Le bien-être est important. Nous offrons un ensemble d'avantages sociaux hors pair qui comprend:
  • des environnements de travail hybrides
  • la flexibilité au quotidien
  • une couverture santé financée par l'entreprise
  • un compte de soins de santé et de dépenses personnelles
  • un programme de bien-être flexible
  • de généreuses options de congés pour se reposer et se rétablir.
Développement de carrière. Nous nous engageons dans le développement de nos employés et nous les aidons à atteindre leurs objectifs professionnels grâce à :
  • des services de coaching à l'échelle de l'organisation
  • des services de mentorat
  • des programmes de formation et de soutien à l'éducation.
Apportez votre pleine personnalité au travail. L'inclusion est un cheminement qui nécessite de la pratique et de l'expérience pour aboutir à des résultats significatifs. Votre point de vue compte et vous serez écouté. Trouvez une communauté au sein de la famille CWB dans nos groupes de représentation des employés.

Équipez votre carrière avec CWB National Leasing. Postulez dès aujourd'hui.

En tant qu'employeur équitable, CWB Groupe financier s'engage à offrir un environnement sécuritaire et inclusif où une main-d'œuvre diversifiée s'épanouit. Nous vous accueillons et nous vous encourageons à vous investir pleinement dans votre travail. La dignité, le respect et l'égalité ne sont pas négociables. Si vous avez besoin de mesures d'adaptation au cours du processus de recrutement ou de sélection, n'hésitez pas à nous contacter.

#LI-JL1
IND-JR

As an equitable employer, CWB Financial Group is committed to providing a safe and inclusive environment where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require accommodation during any part of the recruitment or selection process, please reach out.

Closing Date:

* Position closes at 12:01am on the close date identified below.
12/8/2024

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