Bilingual Business Care Representative

3 days ago

Toronto, Canada Comwave Group Full time

Bilingual Business Care Representative (Customer Support)

**Who Are We?**

As one of Canada’s leading telecommunication innovators, we’re constantly introducing exciting new telecom technologies to meet the needs of our customers. Comwave Business focuses on communication solutions for business, including Network Security, Cloud Phone Systems, Internet and private networks. Our consumer division provides Canadian homes with an alternative to Bell & Rogers for Internet, TV and Home Phone.

**How do we value our employees?**
- Competitive benefit package
- Attractive employee discounts on Home Internet, & TV
- A Modern campus-style working environment with a cafeteria, free coffee, espresso, full gym, & showers
- Creative social committee hosting regular company events
- Free parking for all employees
- Unique entrepreneurial culture

**Your Role**
- Ensure customer satisfaction by delivering appropriate content and maintaining call quality levels.
- Handling inbound calls and written inquiries to act as the first point of contact for Business Customers.
- Utilize critical thinking and sound judgement to identify cases of urgency. General inquiries include questions about their billing statement and looking to make changes to their services.
- Each issue is essential to our customers, and a timely resolution is vital.
- You will escalate technical issues to our technical Support Department.
- Assist in client care and retention initiatives.

**What do you bring to the team?**
- You have worked in a Call Center
- You have been in a Senior Customer Service Role for greater than 3 years
- You have a great, friendly and bubbly personality
- Fluent in English
- Excellent computer and keyboarding skills with a mandatory requirement in Outlook, Word, Excel, PowerPoint, Internet and Windows

**Assets Include**:

- Worked for other telecom companies in Customer Service.

We are a diverse team that speak many languages with various backgrounds. Our employees are committed to a superior customer experience.

At Comwave, we value the unique skills and experiences each individual brings, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please notify our Human Resources.

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