Intake Officer

Job InformationJob Title: Intake OfficerJob Requisition ID: 78655Ministry: Assisted Living and Social ServicesLocation: EdmontonFull or Part-Time: Full TimeHours of Work: 36.25 hours per weekPermanent/Temporary: TemporaryScope: Open CompetitionClosing Date: January 28, 2026Classification: Administrative Support 6Salary: $2,199.79 to $2,783.44 bi-weekly ($57,414- $72,647/year)The Ministry of Assisted Living and Social Services leads housing, assisted living and continuing care, seniors, income, employment and homelessness supports, disability services, and other social-based programs. For more information about ALSS, visit our website: https://www.alberta.ca/assisted-living-and-social-services .The Licensing and Compliance Monitoring (LCM) licenses and monitors over 1200 publicly and privately funded supportive living and continuing care accommodations, and publicly funded hospice and home care agencies: https://www.alberta.ca/about-continuing-care .Role ResponsibilitiesKey ResponsibilitiesAs the Intake Officer, you will serve as the primary point of contact for all licensing-related inquiries, critical incident reports, and complaints received through the main phone line and Licensing Office email. Your responsibilities will include:Client & Public InteractionRespond to inquiries from operators, residents, and the public via telephone and email.Provide clear, timely information regarding licensing processes and requirements.Manage and document all communication, ensuring accurate and professional correspondence.Document & Data ManagementReceive, review, and verify licensing documents, reportable incident submissions, and complaint/investigation materials.Perform accurate data entry and maintain up to date records in relevant systems.Support electronic records management and oversee proper storage, organization, and distribution of documentation.Process licensing applications and renewals.Review and log reportable incident reports and complaint files.Track and route documentation according to established procedures and timelines.Reporting & System SupportAssist the Licensing Office Manager in producing reports related to incidents, complaints, and new applicants.Participate in user acceptance testing for ASTRAL IT and imaging system enhancements or updates.Administrative SupportPrepare, format, and distribute written correspondence and internal documentation.Support general office operations to ensure smooth workflow within the Licensing Office.Drive for Results: Consistently meets deadlines and maintains accuracy while handling high volumes of licensing inquiries, incident reports, and documentation. Demonstrates commitment to completing tasks efficiently and ensuring high-quality service to operators, residents, and the public.Systems Thinking: Understands how licensing processes, incident reporting, complaint management, and data systems (such as ASTRAL and imaging platforms) connect and impact one another. Anticipates downstream effects of decisions and ensures information flows smoothly across the Licensing Office and inspection team.Agility: Adapts quickly to shifting priorities, sudden critical incidents, and changing workloads. Responds promptly to new information, evolving client needs, and system updates, maintaining professionalism and accuracy under pressure.Creative Problem Solving: Applies sound judgment and resourcefulness when addressing complex inquiries, incomplete documentation, or unusual licensing situations. Identifies practical solutions that support efficient processing, compliance, and positive client experiences.QualificationsEducation and ExperienceHigh school diploma and a minimum of four (4) years of related experience in roles involving customer service, administrative support, licensing, compliance, or records management.Equivalency: A combination of education and directly related experience will be considered on the basis of one year of education for one year of experience or one year of experience for one year of education.Assets:Strong time management skills and the ability to prioritize work effectively.Excellent attention to detail and a high level of accuracy.Knowledge of operational policies, procedures, and provincial privacy legislation.Experience with records management practices and systems.Ability to work independently while contributing positively to a team environment.Strong verbal and written communication skills in English.Intermediate proficiency in Microsoft Word, Excel, Outlook, and Adobe Pro.Ability to multi task, demonstrate initiative, and manage competing priorities.Location: Edmonton only.This posting is to hire one temporary position until 31 March 2028.Final candidates will be required to undergo a security screening.Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.How To ApplyApplicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.Candidates are required to apply for a job online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles, for more information.In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)(https://www.alberta.ca/international-qualifications-assessment.aspx ) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information (https://canalliance.org/en/default.html ).It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.Closing StatementThis competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Milissa Gray at Milissa.Gray@gov.ab.ca. #J-18808-Ljbffr