Intake Coordinator

JOB DETAILS

**Status**:Full-time, permanent

**FTE**: 1.0 (40 hours/week)

**Vacancies**: 1

**Schedule**: Monday - Friday, 8:00 a.m. - 4:00 p.m.

**Location**:The Newly Institute Calgary Clinic (2303 4 Street SW, Calgary, Alberta T2S 2S7)

ABOUT THE NEWLY INSTITUTE

The Newly Institute was founded to provide long-lasting change within the mental health industry, our community, and with our clients. We are leading a paradigm shift in the Canadian healthcare system by building a network of purpose-built mental health clinics across Canada. By fusing a bio-psycho-social-spiritual treatment model with medically managed therapies, our intensive outpatient programs provide rapid access, rapid resolution, and rapid return to work and healthy lifestyle programs for anxiety, depression, addiction, post-traumatic stress disorder (PTSD), trauma, and chronic pain.

We have an exciting opportunity for an Intake Coordinator to join our innovative, purpose-driven, and multi-disciplinary clinical team.

TOTAL REWARDS PACKAGE

You’ll work as a valued member of a highly innovative, collaborative, multi-disciplinary team that’s passionate about realizing positive client outcomes, and in which your voice is heard. You’ll be a part of a diverse and inclusive culture where employees feel empowered to show up as their authentic selves, and in which well-being is prioritized above all else. Our total rewards package includes:

- Competitive salary
- Four weeks annual vacation
- Eight paid annual wellness days
- Comprehensive group benefits
- Employer-paid health and dental benefit premiums
- Health & wellness spending account
- Career and professional development opportunities
- Regular team and community engagement events
- A stunning clinic environment

**WHAT YOU WILL DO**

Reporting to the Managers of Clinical Service, the Intake Coordinator (IC) is responsible for the assessment of client statuses and facilitating intake, client education, and orientation for new clients. This role oversees client case management and the respective administrative duties.

You’ll collaborate closely with colleagues, as well as third-party funders. You’ll work in a fast-paced environment as an integral member of a dynamic multidisciplinary team, while sharing our core values of communication, community, excellence, health, and innovation.

**Comprehensive client-centered care**
- Effective assessment of client status
- Facilitate client intake appointments, tours, and client education
- Ensure smooth transition of client from intake phase, through treatment, and into discharge
- Provide comprehensive case management and client support
- Support clients receiving substance abuse treatment with biological monitoring, relapse prevention planning, motivational interviewing
- Respond to inquiries from prospective clients, as needed.

**Team Collaboration**Accountabilities**
- Facilitate weekly case consultations and complex case discussions with the interdisciplinary team
- Communicate team decisions, care needs, and actionable items from weekly case consultation to appropriate staff and or clients
- Communicate with other clinicians on a regular basis about issues related to client care

**Administrative**Accountabilities**
- Ensure same-day completion of session notes
- Complete assessment and discharge reports in a timely manner
- Manage incoming referrals from stakeholders, and community partners
- Provide reporting to third parties, community referral sources, and stakeholders, in a timely and professional manner
- Monitor schedule and client progress to ensure clients are booked in all necessary and appropriate groups/appointments
- Collaborate with administrative staff to optimize clinician schedules in order to minimize wait times and ensure rapid access to programs.

Other responsibilities related to the role and scope of work may be assigned.

**WHAT YOU BRING**

**Experience**
- A minimum of two years of experience supporting clients with mental health conditions, including assessment/triage and treatment, is required.
- Experience with client coordination and/or case management is an asset.
- Customer service experience is an asset.

**Education**
- Bachelor's degree, ideally in Psychology, Social Work, Nursing or a related field.
- Equivalencies of education may be considered.

**Technical Competences**

Proficiency in the Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Teams is required. Proficiency with Electronic Medical Records (EMR) systems is also an asset.

**Background Check**

**DIVERSITY, EQUITY AND INCLUSION**

**ACCESSIBILITY**

**APPLICATION CLOSING