Order Management Coordinator

1 week ago


Edmonton, Canada Thermon Full time

About ThermonThermon is a diversified technology company and a global leader in industrial process heating, temperature maintenance, environmental monitoring and temporary power distribution solutions. We deliver engineered solutions that enhance operational awareness, safety, reliability and efficiency to deliver the lowest total cost of ownership.Role OverviewThe Order Management Coordinator will be responsible for selling Thermon products through effective sales strategies and policies to maximize sales and profitability. This role provides a high level of sales discipline and excellent customer service through day-to-day contact with customers.ResponsibilitiesEstablish close working relationships with customers to determine their needs and identify other potential applications of Thermon products.Develop customer accounts: quote prices; secure orders; arrange delivery dates.Ensure all customer requirements and expectations are well understood before the order is executed.Build a loyal customer base through dedicated customer service.Understand customers’ applications and provide solutions/quotations that meet their requirements.Perform heat and heat‑loss calculations.Attend product training courses.Update and share customer information with appropriate departments as it becomes available.Expedite customer‑placed orders.Prepare quotations and provide product literature as needed.Maintain documentation of customer communications.Knowledge & QualificationsPost‑secondary technical diploma or degree is an advantage; plus, minimum of three years related experience in the industry or the equivalent combination of education and experience.Knowledge of process heating products and heat transfer engineering would be an asset.Working knowledge of Microsoft Windows environment.Able to perform in a high‑volume, results‑focused work environment.Able to prioritize workload and handle multiple tasks simultaneously.Able to quickly learn technical concepts and product applications.Able to use Microsoft Office (Outlook, Word and Excel).Able to work effectively with minimal direct supervision (self‑motivated).Knowledge of ISO quality systems is an advantage.Superior analytical problem‑solving skills.Superior attention to detail and quality.Superior interpersonal skills.Superior verbal and written English communication skills.Strong project management skills.Senior LevelMid‑Senior levelEmployment TypeFull‑timeJob FunctionOtherIndustriesAppliances, Electrical, and Electronics ManufacturingLocation: Edmonton Metropolitan Region, Alberta, CanadaReferrals increase your chances of interviewing at Thermon by 2x. #J-18808-Ljbffr


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