Relationship Manager

Base pay range CA$80,000.00/yr - CA$100,000.00/yr The Opportunity We're looking for a Relationship Manager to join our Aviso Correspondent Partners team. Reporting to the Vice President, Correspondent & Institutional, the Relationship Manager is responsible for service and operational excellence of all partner-facing activities and is a key contact who is critical in building a successful long-term relationship with Aviso Correspondent Partners (ACP) clients while ensuring that new firms that are transitioning to our platform have an outstanding experience. The Relationship Manager will play a key role for managing, educating, and building strong operationally based relationships with Portfolio Management, Introducing Brokers and other financial firms and take ownership and champion service issues/opportunities to achieve desired results. While working with the team members of ACP and Operations to identify service gaps and opportunities, the Relationship Manager will also investigate and implement procedures and technology to maximize effectiveness and efficiencies. Responsibilities Manage, educate and build relationships with key partners as it relates to operational matters. Liaise between internal departments to resolve service issues. Works closely with business partners and end users to develop requirements to meet business needs. Proactively associate with existing customers in order to fully understand their businesses, goals, strategies, and challenges. Provide assistance to business partners with analysis of production problems, development of interim solutions, and prioritization of correction. Participate in the development of implementation plans, user documentation and training materials. Ensure partners are aware of critical issues that impact their business. Assist in preparation of external partner communications. Develop and carry out a schedule of outgoing proactive communications. Compile, analyze and distribute service level agreement (SLA) reporting. Maintain and update operational profiles of assigned partners. Requirements Post-Secondary degree - business/management area preferred. Canadian Securities Course. Conduct Practices Handbook Course is preferred. 5 years' experience in Service and Operations within the financial services sector, preferably within IIROC and experience in a senior management retail delivery or service role. Excellent interpersonal skills with the ability to influence and negotiate conflict resolution. Strong customer service orientation and relationship building skills. Strong organizational skills, including the ability to handle multiple tasks with appropriate attention to detail. Demonstrates creativity and innovation while solving problems quickly and efficiently. Ability to adapt to and work effectively within a variety of situations, and with various individuals or groups. Ability to develop business cases to communicate requirements and recommendations. Intermediate skills in MS Word, Excel, Access, PowerPoint, and Outlook. Fluent communication skills in English are required and bilingual skills in French are an asset. Benefits Competitive compensation package that rewards and recognizes individual contributions. Excellent health, dental and insurance benefits to meet the diverse needs of our employees. Generous vacation time, fitness benefit, parental leave top-up options. Matching contributions to our retirement program. Commitment to the continuous improvement of our staff through learning & development and an education assistance program. Regular social events to foster teamwork. Your Information By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law. Further information is available on the Privacy link on our Career Page - Privacy Policies. Equal Employment Opportunity Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process. We thank all applicants for their interest, however, only those selected for further consideration will be contacted. No recruiters or agencies, please. Referrals increase your chances of interviewing at Aviso by 2x. Get notified about new Relationship Manager jobs in Toronto, Ontario, Canada. #J-18808-Ljbffr