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Relationship Manager

3 weeks ago

Toronto, Canada Pinnacle Infotech Inc Full time

**Benefits**:

- Holidays
- EHC
- RSP
- Paid time off

**Relationship Manager**

**Location**:Toronto, ON

**Workplace Type**:Office

**About Pinnacle**

**About the Position**

The Relationship Manager is the expert for his or her assigned accounts. As the voice of the client, the Relationship Manager will understand the lifecycle of current projects, key stakeholders, and clients’ logístical needs. The incumbent will successfully communicate with internal Production and Business Development teams to align resources for optimal execution. The Relationship Manager is responsible for nurturing the business relationship to optimize retention, satisfaction, and engagement with the brand.

**As a Relationship Manager you will..**
- Onboard new clients to Pinnacle: This includes attending kick off meetings, familiarizing new clients with Pinnacle processes, documentation, and service standards, and communicating client priorities within Pinnacle teams

- Contribute to a knowledge database: The Relationship Manager will leverage knowledge about each assigned client’s organizational structure, services, business growth objectives and scope of work to enrich the data in our CRM for leadership & Business Development teams.
- Ensure smooth account management: The Relationship Manager will address any business matters on accounts such as delinquent payments, RFPs/proposal submissions, contractual changes, terms & conditions of service
- Offboard clients ensuring adequate documentation, data maintenance, and records are complete

**To be successful in this position the following requirements are strongly preferred..**
- 5+ years AEC industry experience with knowledge of constructability, codes, and different stakeholders ( owners, architects, engineers, general contractors, subcontractors, and suppliers)
- Fluent in business administration practices, particularly with client success
- Fluent in BIM technology
- Experience in a global work environment