Education Coordinator

The AIC (https://www.abcouncil.ab.ca/) regulates the second largest insurance jurisdiction in Canada, supporting more than 42,000 licensees and issuing over 80,000 licenses each year. Our work protects Albertans by ensuring insurance professionals meet high standards of competence, integrity, and regulatory compliance. We support a strong and trusted insurance marketplace by upholding regulatory requirements, encouraging lifelong learning, and promoting a culture of professionalism across the industry. This is an office-based position located in either Calgary or Edmonton. AIC is seeking a detail oriented and service focused Education Coordinator to support the delivery and oversight of Alberta’s Continuing Education (CE) accreditation program. You enjoy working with regulations, education programs, and structured processes, and you have a talent for reviewing information carefully and consistently. You communicate clearly, support stakeholders with professionalism, and build collaborative relationships across teams. You thrive in an environment where precision, accuracy, consistency, and accountability matter, and you take pride in helping maintain education standards that support public protection and professional competence. The Education team is responsible for managing all education, examination, and accreditation activities that support the licensing and continuing education of insurance professionals in Alberta. The team ensures education programs meet regulatory standards, supports the fair administration of examinations, and evaluates the quality and compliance of accredited course providers and their programs. Through this work, the team plays a vital role in upholding professional standards and protecting consumers. The Education Coordinator plays a key role in supporting Alberta’s Continuing Education (CE) accreditation program and maintaining high quality education standards for insurance professionals. You will evaluate CE course submissions, provide guidance to education providers, maintain accurate accreditation records, and support CE compliance monitoring. You will also contribute to policy and program development, participate in departmental improvement initiatives, and assist with cross functional projects that strengthen AIC’s education systems and processes. Key responsibilities Course review & accreditation Provide guidance on CE accreditation requirements, deadlines, and quality standards. Evaluate course submissions to ensure compliance with AIC and regulatory requirements. Maintain accurate records of approved courses and providers and support improvements to the accreditation process. Support random audits of course providers and act as a contact for accreditation inquiries. Continuing Education (CE) Program Respond to CE inquiries from agents and adjusters. Monitor CE compliance trends and assist in reporting. Collaborate with other departments to address CE deficiencies and support education initiatives. Contribute to development and updates of CE program standards, guidelines, and procedures. Participate in cross functional projects related to education, licensing, and professional development. Assist with testing education related systems, reviewing enhancements, and supporting improvements. Support onboarding of new team members and provide coverage during staff absences. Qualifications & Experience Bachelor’s degree in Education, Business Administration, Public Policy, or a related field. 3+ years of experience in insurance industry training, education administration, and/or regulatory compliance. Strong understanding of adult learning principles and CE frameworks. Assets Experience with regulatory bodies. Familiarity with Alberta’s Insurance Act. Employment is conditional on a clear criminal record check at the cost of AIC. Additional Qualifications Service‑oriented approach with the ability to support CE providers, licensees, and internal teams. Working knowledge of the Insurance Act, related regulations, and AIC education policies. Experience interpreting and applying legislation, policies, and accreditation standards in an education or regulatory environment. Ability to interpret legislation, policies, and accreditation standards. Strong analytical and problem‑solving skills for reviewing course submissions and recommend improvements or decisions. High attention to detail, accuracy, and record management. Solid understanding of privacy legislation and best practices. Familiarity with learning management systems, examination platforms, and accreditation frameworks. Strong written and verbal communication skills for professional correspondence and stakeholder support. Ability to organize work, set objectives and priorities, manage time effectively, and achieve established work goals. Ability to maintain collaborative relationships and manage challenging interactions professionally. Proficiency in Microsoft Office and experience with database systems. What We Offer Comprehensive benefits package, including health and dental. Generous health and wellness spending account. Secure your future with up to 7% RRSP employer matching. Generous vacation time, starting at three weeks plus December closure. Possibility for up to two hybrid work days per week once probation is completed. Additional employee discounts and perks available. Eligibility based on employment status. How to Apply Please apply to join the AIC and help us make an impact protecting Albertan insurance consumers AIC thanks all candidates for their interest. We value the time and efforts candidates put into their application and we commit to responding to all candidates and letting know the status of their application. AIC is committed to promoting equity and diversity, and to creating a work environment that is respectful, inclusive, and free from barriers. #J-18808-Ljbffr