Hotel Operations Manager

1 week ago

Invermere, Canada Kootenay Employment Services Society Full time

What You Bring At least five years of hotel operations management experience Strong working knowledge of front desk and housekeeping operations Experience in food and beverage, banquets, or maintenance is an asset Proven ability to lead, coach, and hold teams accountable Strong communication, organization, and problem solving skills Ability to manage competing priorities in a fast paced environment Experience with hotel systems such as Webrez Pro, Revinate, and preventative maintenance software Solid understanding of budgets, financial reports, and operational metrics A genuine commitment to exceptional guest service Why This Role Leadership impact across two established hotel properties Opportunity to influence culture, systems, and service standards Supportive ownership and senior leadership team A company that values people, community, and long term success Benefits Company events Dental care Disability insurance Discounted or free food Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care Ability to commute/relocate Invermere, BC: reliably commute or plan to relocate before starting work (required) Application requirements We do NOT offer LMIA, sponsorship, or PR support. Do you require LMIA, sponsorship, or PR support? Experience Hotel leadership: 5 years (preferred) Duties The Opportunity As Operations Manager, you will support the General Manager in overseeing daily operations for Copper Point Resort and Invermere Inn and Suites, totaling 228 rooms. You will lead department heads, strengthen operational systems, and ensure consistent service standards across both properties. This role is ideal for a hands on leader who enjoys being present in the operation, coaching leaders, and continuously improving how the hotel runs. What You Will Do Partner with the General Manager to execute operational plans and business objectives Lead and support department heads in Front Desk, Housekeeping, Maintenance, and Food and Beverage Drive service excellence and guest satisfaction across all departments Actively resolve guest concerns and ensure effective follow up Support budgeting, forecasting, and revenue management initiatives Improve efficiency through strong procedures, systems, and SOP development Recruit, onboard, train, and develop operational leaders Provide regular coaching, feedback, and performance evaluations Build strong working relationships within the local community Ensure compliance with all health, safety, and sanitation standards Support emergency preparedness and response planning Complete additional responsibilities as required To Apply Please use the contact information as directed in the listing.Please email: hra@innhotels.com. Attn: McKenzie Mulley-Puchala #J-18808-Ljbffr

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