Operations Specialist II

Overview BinSentry is an extremely fast-growing ag-tech company started in KW, Ontario, Canada. BinSentry focuses on providing solutions for the agriculture supply chain that help increase efficiency, reduce costs, and enhance profitability. As a leader in the use of artificial intelligence, BinSentry offers technology solutions that pair best-in-class optical sensors with user-friendly software to provide customers with enhanced forecasting and decision-making capabilities. With our technology, feed mills, commercial grain handling facilities, and protein producers are enhancing feed ordering efficiency, raising healthier animals, improving employee safety, reducing environmental footprint, and uncovering new savings. Today, BinSentry is monitoring more than 50,000 bins in real time across North America and Brazil. When it comes to the future of agricultural supply chain management, BinSentry is leading the way. For more information visit www.binsentry.com. We are looking for an Operations Specialist II to support work order triaging, SLA management, our Brazil service market entry, and enhance operational workflows for the ProSense HD device deployment, ensuring efficient inventory management and cross-departmental coordination. Responsibilities Work Order Triage Support: Triage work orders to USA, Canada and international partners, technicians and customers; clearly communicate work schedules to all invested parties (partners and technicians); develop and implement service support strategies to enhance customer satisfaction. KPI Management: Monitor, analyze, and report on KPIs to assess performance and identify areas for improvement; perform cost and performance analysis of production, service and inventory; utilize data analytics to drive decision-making and improve efficiency; identify opportunities for cost savings and process optimization. SLA Management: Lead the work order pre-completion workflow by auditing service visits, enforcing closeout standards, and optimizing processes to reduce aging tasks and improve SLA adherence. Brazil Service Support: Perform service triage activities for the Brazilian market; support Brazil installation efforts and serve as point of contact for coordination of installations and service with our Brazilian service partner. Qualifications Bachelor's degree in Business, Computer Science, Operations Management, Supply Chain, or a related field (Required). 4+ years of experience in operations, logistics, or service support management. Strong analytical skills with experience in KPI tracking and data-driven decision-making. Excellent team management abilities. Proven ability to streamline processes and improve operational efficiency. Strong communication and problem-solving skills. Proficiency in operations management software, ERP systems, and data analytics tools. Skills Working knowledge of supply chain and inventory management systems, ERP systems, and other operational tools is a plus Tableau user Strong project management and organizational skills, with the ability to juggle multiple priorities. Effective communicator and collaborator, capable of working across departments to achieve shared goals. What We Offer Competitive salary and performance-based bonuses Comprehensive benefits package, including health and dental Opportunities for professional growth and leadership development A collaborative, innovative hybrid work environment This role requires three days per week in the Kitchener, Ontario office. BinSentry does not use AI during the recruitment process. #J-18808-Ljbffr