Operations Specialist Ii

5 days ago

Kitchener, Canada BinSentry Full time

**About BinSentry**:
BinSentry is an extremely fast-growing ag-tech company started in KW, Ontario, Canada. BinSentry is focused on providing solutions for the agriculture supply chain that help increase efficiency, reduce costs, and enhance profitability. As a leader in the use of artificial intelligence, BinSentry offers technology solutions that pair best-in-class optical sensors with user-friendly software to provide our customers with enhanced forecasting and decision-making capabilities.

We are looking for an **Operations Specialist II** to support work order triaging, SLA management, our Brazil service market entry and enhance operational workflows for the ProSense HD device deployment, ensuring efficient inventory management and cross departmental coordination.

**Work Order Triage Support**:

- Triage work orders to USA, Canada and international partners, technicians and customers.
- Clearly communicate work schedules to all invested parties (partners and technicians).
- Develop and implement service support strategies to enhance customer satisfaction.

**KPI management**:

- Monitor, analyze, and report on KPIs to assess performance and identify areas for improvement.
- Perform cost and performance analysis of production, service and inventory
- Utilize data analytics to drive decision-making and improve efficiency.
- Identify opportunities for cost savings and process optimization.
- Ad/hoc and monthly reports and analysis

**SLA management**:

- Lead the work order pre‑completion workflow by auditing service visits, enforcing closeout standards, and optimizing processes to reduce aging tasks and improve SLA adherence.

**Brazil Service Support**:

- Perform Service Triage activities for the Brazilian market
- Support Brazil installation efforts and serve as point of contact for coordination of installations and service with our Brazilian service partner

**Key Skills & Qualifications**:

- **Experience**:

- Bachelor's degree in Business, Computer Science, Operations Management, Supply Chain, or a related field (required).
- 4+ years of experience in operations, logistics, or service support management.
- Strong analytical skills with experience in KPI tracking and data-driven decision-making.
- Excellent team management abilities.
- Proven ability to streamline processes and improve operational efficiency.
- Strong communication and problem-solving skills.
- Proficiency in operations management software, ERP systems, and data analytics tools.
- **Skills**:

- Working knowledge of supply chain and inventory management systems, ERP systems, and other operational tools is a plus
- Tableau user
- Strong project management and organizational skills, with the ability to juggle multiple priorities.
- Effective communicator and collaborator, capable of working across departments to achieve shared goals.

**What We Offer**:

- Competitive salary and performance-based bonuses
- Comprehensive benefits package, including health, and dental
- Opportunities for professional growth and leadership development
- A collaborative, innovative hybrid work environment

This role requires three days per week in the Kitchener, Ontario office.

BinSentry does not use AI during the recruitment process.

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