Operations Specialist

2 days ago

Kitchener, Canada BinSentry Full time

BinSentry is an extremely fast-growing ag-tech company started here in KW. BinSentry is focused on providing solutions for the agriculture supply chain that help increase efficiency, reduce costs, and enhance profitability. As a leader in the use of artificial intelligence, BinSentry offers technology solutions that pair best-in-class optical sensors with user-friendly software to provide our customers with enhanced forecasting and decision-making capabilities.

As we scale up, we're looking for a motivated and experienced **Operations Specialist**to lead KPI management, own FG logistics and support service triage. This role plays a key part in defining operational growth models and driving business performance.

**Responsibilities**:
Service Triage Support:

- Triage work orders to USA and international partners, technicians and customers.
- Clearly communicate work schedules to all invested parties (partners, technicians and customers).
- Develop and implement service support strategies to enhance customer satisfaction and operational effectiveness

Finished Goods Logistics:

- Create shipping labels and custom invoices for all outbound and inbound FG
- Upload FG order to the shipment tracking system
- Oversee and manage FG and operations logistics
- Provide logistics decision support
- Implement and maintain best practices for supply chain management

KPI management:

- Monitor, analyze, and report on KPIs to assess performance and identify areas for improvement.
- Perform cost and performance analysis of production, service and inventory
- Utilize data analytics to drive decision-making and improve efficiency
- Identify opportunities for cost savings and process optimization
- Ad/hoc and monthly reports and analysis

**Required Skills and Abilities**:

- Strong analytical skills with experience in KPI tracking and data-driven decision-making.
- Excellent team management abilities.
- Proven ability to streamline processes and improve operational efficiency.
- Strong communication and problem-solving skills.
- Proficiency in operations management software, ERP systems, and data analytics tools.
- Working knowledge of supply chain and inventory management systems, ERP systems, and other operational tools is a plus
- Expert user of Tableau
- Strong project management and organizational skills, with the ability to juggle multiple priorities.
- Effective communicator and collaborator, capable of working across departments to achieve shared goals.

**Education and Experience**:

- Bachelor's degree in Business, Computer Science, Operations Management, Supply Chain, or a related field (required).
- 4+ years of experience in operations, logistics, or service support management.

**Is BinSentry Remote?**

This role requires three days per week in the Kitchener, Ontario office.

**BinSentry is pleased to offer**:

- Full, company-paid group health and dental benefits plus your choice of an annual HSA or PSA
- Competitive compensation and an equity and bonus package
- A meaningful mission in which you are invited to participate
- Brag-worthy swag
- Awesome company events

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