Ecommerce Specialist

7 hours ago

Toronto, Canada Pivotal Talent Search Full time

OverviewWe’re looking for an Operations & eCommerce Specialist with strong Shopify knowledge, technical problem-solving skills, and a data-driven mindset. This role is responsible for maintaining excellent website functionality, supporting Shopify content updates, managing analytics integrity, and partnering with developers and vendors on technical projects. The ideal candidate is detail-oriented, organized, and proactive in identifying improvements and industry best practices.This role is hybrid, with two days in the office (Tue, Wed).ResponsibilitiesRun daily, weekly, and ongoing QA tests to ensure the website functions correctly across all devices and user flowsSupport Shopify content updates in partnership with the eCommerce CoordinatorTroubleshoot website issues and coordinate resolutions with developersManage technical collaborations with developers, including scoping, timelines, and testingAudit and maintain Shopify apps; recommend optimizations or consolidationsLead CRO initiatives, including A/B test setup, monitoring, and documentationContribute to SEO maintenance and ongoing improvementTrack industry best practices and emerging opportunities (e.g., AI shopping tools, new apps, functionality updates) and recommend relevant enhancementsAnalytics & ReportingMaintain data accuracy across GA4, Shopify, and other analytics platformsAggregate and format data from marketing platforms; support ad hoc reporting needs across the teamBuild and maintain dashboards that visualize performance across major channelsWork within A/B testing platforms and assist in documenting findings and conclusionsAbility to pull insights from data and make clear recommendationsAct as a point of contact with technical partners and developers, ensuring clear communication and alignment on project requirementsQualificationsExperience: 3+ years in eCommerce operations, Shopify management, technical QA, analytics, or a similar roleTechnical Skills: Proficiency in ShopifyPlus: Experience with GA4, analytics tools, A/B testing platforms, and Excel/SheetsSQL and data visualization experience are strong assetsFamiliar with basic coding terminologyAnalytical Strength: Comfortable working with data, ensuring accuracy, and creating clean visualizationsDetail-Oriented: Strong QA mindset; disciplined approach to testing and documentationProblem-Solving: Resourceful, proactive, and able to troubleshoot independentlyCommunication: Clear, concise communicator across both technical and non-technical teamsCuriosity: Actively brings forward new tools, capabilities, and ideas to improve our website and analytics performance #J-18808-Ljbffr

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