Bilingual Office Services Coordinator

4 weeks ago

Toronto, Canada Quantum Management Services Ltd. Full time

Location: North York, TorontoJob Type: Temporary (with potential to extend), hybrid with flexibility of 2 days onsite (Wednesdays are required)Our client is looking for a Bilingual Office Services Coordinator. This role focuses on managing donor inquiries, processing tax receipts, and maintaining donor information. The ideal candidate will be fluent in English and French, with strong communication skills and the ability to multitask in a fast-paced environment. If you’re passionate about donor relations and delivering exceptional service, we encourage you to applyKey Responsibilities:Provide outstanding customer service to donors and stakeholders, answering inquiries via phone and email.Process donations, issue tax receipts, and ensure donors are thanked and acknowledged.Add and update contact information in the CRM system.Maintain donor confidentiality and comply with privacy policies.Retain donors by addressing their concerns and address donor complaints.Track donor progress in fundraising stages and assist relationship managers with key actions.Regularly update donor records in donor database, ensuring accuracy and quality.Process duplicate tax receipts and cancellations as necessary.Acknowledge donations and pledges through calls, written communication, or in-person meetings.Perform additional tasks as required.Qualifications:Bilingual fluency in English and French (both written and verbal).Post-secondary education in fundraising, business, or a related field. Alternatively, a combination of skills, experience, and education will be considered.Minimum of 2 years of experience in donor relations, fundraising, or customer service.Experience with CRM systems and donor databases is preferred.Strong communication and interpersonal skills.Highly organized with excellent attention to detail.Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.Experience working with MS Office and fundraising software is an asset.Professional demeanor and the ability to maintain confidentiality.Please send your resume in Word format to Sarah Villarroel at sarah.villarroel@quantum.ca. #J-18808-Ljbffr

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