Customer Service
4 weeks ago
Home Coffee Solutions is looking for a Coffee Tech and Product Specialist to assist our customers with great purchasing decisions and be the go to person to help with post purchase support.
HCS is one of Canada’s largest and fastest-growing coffee Equipment and Coffee/Tea retailers, with an office and showroom location. We’re looking for a new team member who loves coffee, is personable, reliable, and someone who is excited to learn about and represent the world of third-wave specialty coffee.
This role will be involved with the day-to-day operations of our e-commerce and retail location - assisting with customer inquiries, post purchase tech support and orders both on the phone and in person.
**Job Overview**
As a Customer Service and Product Specialist at Home Coffee Solutions, you will be an integral part of our customer support team, responsible for providing top-notch support to our valued clients. Your primary focus will be to assist customers with their inquiries, provide product information, resolve issues, and ensure a delightful shopping experience. You will be an expert in our products, coffee brewing techniques, and all things related to the coffee world.
**Responsibilities**
- Provide product recommendations, coffee brewing tips, and detailed information about our merchandise.
- Process and manage customer orders, refunds, and exchanges promptly and accurately.
- Collaborate with other departments to resolve customer concerns effectively.
- Maintain a high level of product knowledge and stay updated with new coffee trends and product releases.
- Assist in creating and updating customer support documentation and knowledge base articles.
- Strive to meet and exceed individual and team performance targets.
**Requirements**:
- Previous experience in a customer service role, preferably in an e-commerce setting.
- Proven track record of effectively closing tickets and resolving customer inquiries to satisfaction.
- Ability to handle customer support over the phone with excellent communication and active listening skills.
- Passion for coffee and knowledge of different coffee varieties, brewing methods, and coffee-related accessories is a definite asset.
- Strong problem-solving skills with a solution-oriented mindset.
- Exceptional attention to detail and accuracy in order processing.
- Ability to work collaboratively in a team-oriented environment.
- Excellent time management skills and ability to handle multiple tasks simultaneously.
- Tech-savvy and proficient in using customer support tools and systems.
**Nice-to-haves / Assets**
- Experience with manual and semi-automatic coffee makers
- Comfortable presenting in front of people
- Prior work experience in a customer service-based role
- Prior experience with the Shopify e-commerce platform
- Bilingual (English & French)
**Why Work for Home Coffee Solutions**
- Opportunities for career growth and professional development
- Free coffee samples and discounts on our products.
- Entrepreneurial work environment
- Discounted prices on our entire product lineup
- Secure employment with a growing and pandemic-proof business
**Salary**: $19.00-$23.00 per hour
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Mississauga, ON: reliably commute or plan to relocate before starting work (required)
Work Location: In person
-
Customer Care Lead
2 months ago
Mississauga, Canada Epiroc Customer Center Full time_**Customer Care Lead - Mississauga, ON**_ **RESPONSIBILITIES**: Provide technical/commercial parts support to our customers Handle incoming calls related to consumables, parts, service and equipment prices and delivery of orders Respond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries,...
-
Customer Care Demand Planner
3 weeks ago
Mississauga, Canada Epiroc Customer Center Full time**Functional Area**: Supply Chain **Country/Region**: Canada **Company Name**: Epiroc Canada Inc. **Date of Posting**: April/4/2024 **United. Inspired. **Performance unites us, innovation inspires us, and commitment drives us to keep moving forward. **We succeed in our core business because we are passionate innovators with courage to change.** With...
-
Category Manager Electrification, Parts
2 weeks ago
Mississauga, Canada Epiroc Customer Center Full time**Category Manager Electrification, Parts & Services divisions** - **Are you an experienced category manager interested in new technology? This is a new role in Epiroc established to strengthen strategic sourcing related to our current and future products within electrification and batterification.**_ With the concentrated focus and drive to accelerate our...
-
Automotive Service Advisor
5 days ago
Mississauga, Canada VP Automotive Service Center Full time**About us** VP Automotive Service Center Providing Automotive Service Expertise for over 20 years. **Description**: The customer service advisor is the first point of contact for our clients. Therefore, this position requires strong customer service skills, good technical knowledge. The day to day responsibility is to ensure an excellent customer...
-
Crane Service Technician
3 weeks ago
Mississauga, Canada SOS Customer Services Inc. Full timeWork Term: Permanent - Work Language: English - Hours: 40 to 60 hours per week - Education: No degree, certificate or diploma - Experience: 2 years to less than 3 years **Work site environment**: - Outdoors - Non-smoking - Cold/refrigerated - Dusty - Hot - Noisy **Work setting**: - In shop - On-site customer service **Tasks**: - Troubleshoot and inspect...
-
Overhead Crane Service Technician
2 weeks ago
Mississauga, Canada SOS Customer Services Inc. Full timeWe are hiring! SOS Customer Services is currently looking for a full-time, permanent Certified Crane Technician. The requirements for this role are: - a minimum of 8000 hours experience in maintenance of overhead cranes as required, that meets or exceeds standards set by Canadian Standards Association B167-16, Sections 6.2.1&8 - a qualified Journeyman - a...
-
Crane Service Technician
2 days ago
Mississauga, Ontario, Canada SOS Customer Services Inc. Full timeWork Term: Permanent Work Language: English Hours: 40 to 60 hours per week Education: No degree, certificate or diploma Experience: 2 years to less than 3 yearsWork site environment: Outdoors Nonsmoking Cold/refrigerated Dusty Hot NoisyWork setting: In shop Onsite customer serviceTasks: Troubleshoot and inspect equipment to detect faults and malfunctions...
-
Order Fulfillment Specialist
2 months ago
Mississauga, Canada Epiroc Customer Center Full timeThe Order Fulfillment Specialist will be an official resource for the Canadian Order Fulfillment Team. This position will be responsible for Supply Chain related tasks such as open order reporting to customers, expediting where available and working with regional and global colleagues to resolve late orders and order issues. RESPONSIBILITIES: - Maintain...
-
Order Fulfillment Specialist
2 months ago
Mississauga, Canada Epiroc Customer Center Full time**Order Fulfillment Specialist - Mississauga, ON** **Order Fulfillment Specialist** The Order Fulfillment Specialist will be an official resource for the Canadian Order Fulfillment Team. This position will be responsible for Supply Chain related tasks such as open order reporting to customers, expediting where available and working with regional and global...
-
Business Development Manager
2 weeks ago
Mississauga, Canada Epiroc Customer Center Full timeSupport the Epiroc vision “United in Performance. Inspired by Innovation” by contributing continuously to a Customer-Value and a Customer-Care driven culture, and by living the Epiroc values “Interaction-Commitment-Innovation” in all-internal and external activities and relations. Your mission is to accelerate the speed of creating ‘’game...
-
Quality and Operations Excellence Coordinator
2 weeks ago
Mississauga, Canada Epiroc Customer Center Full time**Quality and Operations Excellence Coordinator - RDT Service** Reporting to the Business Line Manager - Tools & Attachments (TLD), the Quality & Operations Excellence Coordinator - Rock Drilling Tools (RDT) Service will have the primary focus of ensuring a cohesive and compliant training program for all new and existing employees in the RDT Service...
-
Indirect Purchasing Manager
2 months ago
Mississauga, Canada Epiroc Customer Center Full time**Indirect Purchasing Manager** The role of Indirect Purchasing Manager is responsible for indirect purchasing process and supports entire organization with the planning, negotiation and ongoing supplier relationship management of the company's indirect procurement activities. You will strive to maintain the highest quality purchasing processes, including...
-
Customer Service
2 weeks ago
Mississauga, Canada Best Office inc Full timeBest Office Inc. is hiring customer service representatives. About us: We are an e-commerce company that mainly sells products online. We need about 2 customer service to process customers needs such as product damage, reship, return, how to build and how to use the products. Customer service also needs to communicate with the shipping team, warehouse and...
-
Customer Service
1 month ago
Mississauga, Ontario, Canada Adecco Canada Full timeOur client is a premiere and well recognized, national manufacturer with their local facility located in Southwest Mississauga. This position is hybrid (onsite Monday and Thursdays) and reporting to the Team Lead Customer Service. This Customer Service Specialist is unique, and not in a call centre. It is accountable for order management and customer service...
-
Customer Service
2 weeks ago
Mississauga, Ontario, Canada Adecco Canada Full timeOur client is a premiere and well recognized, national manufacturer with their local facility located in Southwest Mississauga. This position is hybrid (onsite Monday and Thursdays) and reporting to the Team Lead Customer Service. This Customer Service Specialist is unique, and not in a call centre. It is accountable for order management and customer service...
-
Customer Service
1 week ago
Mississauga, Canada D Light Inc. Full timeHandle (store and over the phone customer) complaints by providing solutions, often within a time limit to ensure the customer is satisfied. - Learn to identify customer needs or desires in order to recommend the appropriate product or service. - Learn the software systems used by the company to be able to communicate effectively with incoming inquiries. -...
-
Customer Service
4 weeks ago
Mississauga, Canada Harvest Pointe Daycare Full time_**Are you looking for an amazing customer service position with great benefits? Look no further! We are looking for a highly motivated and experienced customer service professional to join our team.**_ - **As a customer service, you will be responsible for handling customer inquiries, managing customer accounts, and resolving customer complaints. You will...
-
Rdc Warehouse Inventory Clerk
2 weeks ago
Mississauga, Canada Epiroc Customer Center Full time**RDC Warehouse Inventory Clerk** We are currently searching for a passionate individual to work within our growing Supply Chain Operation. The RDC Warehouse Inventory Clerk participates in the execution of RDC warehousing Inventory activities, while ensuring workplace health and safety requirements are met. This will be accomplished by following all...
-
Customer Service
1 day ago
Mississauga, Ontario, Canada Best Office inc Full timeBest Office Inc. is hiring customer service representatives.About us:We are an e-commerce company that mainly sells products online. We need about 2 customer service to process customers needs such as product damage, reship, return, how to build and how to use the products. Customer service also needs to communicate with the shipping team, warehouse and the...
-
Service Advisor
2 weeks ago
Mississauga, Canada Speedy Auto Service Full time**Speedy Auto Service** is looking for a **Service Advisor!** **Your work day at **Speedy Auto Service** will include: - Greet and welcome clients using the Speedy Customer Service Standards. - Provide service to customers by reviewing the services offered and cross-sell different programs by explaining the advantage of our multiple service offerings. -...