Customer Service Specialist
4 weeks ago
Company Description
**Be part of a community of authentic, proud and trusted people**
Our Heavy Vehicle Parts Division is the country’s largest network. This division’s banners include Cadel, Traction, Truck Pro and TW. Servicing the fuel injection specialty shops, off highway heavy duty equipment, transport, construction, mining, forestry and farming sectors, we keep them moving **forward**. This makes for a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to always do better for our team members and clients. Our 5000 colleagues proudly serve thousands of customers every day across Canada.
If the hat fits, we’d be proud to have you wear it Send us your resume and join a people-centric company with a reputation of excellence.
**Job Description**:
Our Cadel Mississauga branch is seeking a Customer Service Specialist. Your responsibilities will be to:
- Perform the necessary research for all customer credit requests.
- Enter data into the AX software's return request form.
- Follow up with customers.
- Request authorization for returns from suppliers. Manually complete the appropriate return of merchandise form.
- Research all customer credit requests.
- Supplier return guarantee
- Perform all other related tasks as requested by his/her supervisor.
**Qualifications**:
To join our team, you need:
- High school diploma combined with 1 year experience in a similar position.
- Very good knowledge of Excel, Microsoft Dynamics and the Office suite.
- Speed and accuracy in data entry.
- Exprience with replacement parts is an asset.
Additional Information
UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities, and talents, represents the richness of our culture. During the selection process, let us know if you need any accommodations. This information will be kept entirely confidential and will only be used to ensure you have a fair and pleasant experience with us
We will contact you as soon as possible if we think we have the hat for you
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