Workforce Planner, BCI

4 weeks ago

Regina, Canada Bell Full time

Join to apply for the Workforce Planner, BCI role at Bell. Req Id: 426930 At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies, innovative digital solutions and seamless customer experiences. On the Consumer and Small Business team, you’ll work across a portfolio of brands and solutions, optimizing customer experience and operations. Job Summary The Workforce Planner will be responsible for optimizing labor efficiency across retail channels, developing schedules based on traffic, sales, and employee requirements, focusing on budget utilization and productivity management. The role collaborates closely with store teams to ensure adequate staffing, driving operational excellence. Key Responsibilities Manage and analyze labor efficiencies and identify opportunities for optimization. Create optimized labor schedules by analyzing data including store traffic, sales forecasts, and employee skill sets. Contribute to P&L management by ensuring efficient labor allocation and cost control. Partner with store and regional leadership to align labour strategies with business objectives. Conduct regular reporting and analysis of labor KPIs, identifying trends and areas for improvement. Develop and maintain strong relationships with retail channel partners. Manage and execute workforce planning processes, ensuring adherence to company policies and best practices. Prepare presentations and reports for stakeholders, effectively communicating insights and recommendations. Qualifications And Skills Proven experience in retail, workforce planning, labor management, or a related analytical role. Strong understanding of labor efficiency, optimization techniques, and scheduling best practices. Proficiency in data analysis, with the ability to interpret complex data sets. Experience with workforce management platforms considered an asset (StoreForce, DayForce). Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, and data modeling. Command of the Microsoft Office Suite & MS365 (Word, PowerPoint, Outlook). Excellent project management skills, with the ability to manage multiple priorities and deliver results under pressure. Strong communication, collaboration, and interpersonal skills. Strong presentation and summary material building abilities. Adept at process management and implementing continuous improvement. High level of attention to detail and accuracy. Ability to work with a sense of urgency and adapt to changing business needs. Experience with SharePoint is an asset. Adequate knowledge of French is required for positions in Quebec. Additional Information Position Type: Non Management Job Status: Regular - Full Time Work Arrangement: Hybrid Application Deadline: 11/21/2025 Locations: Canada: Ontario: Mississauga; Alberta: Calgary; Alberta: Edmonton; British Columbia: Vancouver; Manitoba: Winnipeg; Nova Scotia: Halifax; Ontario: Ottawa; Ontario: Toronto; Quebec: Montreal; Saskatchewan: Regina Bell is proud of fostering an inclusive and accessible workplace where all team members feel valued, respected, and belong. Artificial intelligence may be used to assess parts of your application. Please review the privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information. #J-18808-Ljbffr

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