Licensing Administrator

3 weeks ago

Kitchener, Canada City of Kitchener Full time

Join to apply for the Licensing Administrator role at City of Kitchener. Overview The Licensing Administrator delivers front‑line customer service and oversees the administration of municipal business licenses. The role also collaborates with charitable organizations to facilitate lottery licensing in partnership with the Alcohol and Gaming Commission of Ontario and issues marriage licenses in accordance with provincial legislation. Additionally, the Licensing Administrator supports the Manager of Licensing with by‑law reviews and related administrative processes. This is a temporary full‑time position for approximately 18 months. Responsibilities Familiarity with Lodging House, Business Licensing, Adult Entertainment By‑laws and Alcohol & Gaming Commission of Ontario’s Lottery Licensing Policy Manual (LLPM). Assist with front counter inquiries and point‑of‑sale for business, lottery, and marriage licensing, schedules, financial reporting and maintain appointments for in‑person service. Assist customers with application completion, arrange internal and external inspections for new business applications. Intake and review business licence applications for compliance, ensure all relevant documentation is complete, monitor approval progress with internal departments and external agencies, and once approved issue the licence. Collaborate with other municipal departments and enforcement agencies such as Fire Prevention, By‑law Enforcement, Building Services, Public Health, Waterloo Regional Police Services (WRPS), or Humane Society. Prepare and maintain accurate records through the AMANDA program, review inspection notes, and assign inspectors for onsite enforcement. Intake and review marriage licence applications to ensure accuracy and compliance with provincial regulations prior to issuance. Review and analyze proposals for use of charitable funds and advise charities on lottery legislation. Process lottery applications, including break opens, bingos, and raffles. Complete eligibility reviews on charitable or non‑for‑profit organizations. May assist with proactive inspections related to Special Events. May be required to participate in Licensing Appeal Hearings or testify in Provincial Court. Responsible for municipal election duties every 4 years. Perform other duties as assigned. Education Grade 12 diploma with up to one year of additional post‑secondary job‑related courses (e.g., law and security, project management, municipal administration), or equivalent education and experience. Experience 1 year of related experience including customer service and interpreting bylaws and applicable provincial legislation. Additional Requirements – Knowledge, Skills, and Abilities Strong organizational and time‑management skills to prioritize and work under pressure to meet deadlines. Intermediate computer skills in data entry and other pertinent software (Outlook, Word, Excel, PowerPoint) and AMANDA. Excellent customer service skills. Strong problem‑solving and critical‑thinking skills. Proficient communication skills to liaise with City staff to ensure deadlines are being articulated and met. Access to reliable transportation and ability to travel to various work locations across the City. Reliable with a good attitude and employment record. Seniority Level Entry level Employment Type Temporary Job Function Administrative Industries Government Administration #J-18808-Ljbffr

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