Manager, Programs

ORVEO & REDI Canada ORVEO Inc. (“ORVEO”) is the new name for the Real Estate Development Institute Ltd. (“REDI Canada”). It is an online education technology company with a 20‑year history, engaged ownership, and a talented staff and faculty. ORVEO is committed to empowering the next generation of business professionals with practical, engaging and innovative learning opportunities. ORVEO owns and operates several brands including REDI Canada – Canada’s leader in Real Estate Development Education with over 4,000 successful learners and PEAK PM PREP, delivering the world’s most efficient PMP® and CAPM® exam preparation program. Since 2024, this program has equipped more than 500 professionals with an online program and live weekly coaching to advance their careers in 10 weeks. THE OPPORTUNITY We’re hiring a Manager, Programs to own the day‑to‑day success of assigned academic programs across a number of exciting industries. You will be the connective tissue across instructional design, learner operations, faculty support, marketing handoffs, finance reporting and our learning systems. Your work will ensure clean execution, stable processes and an excellent learner experience. ROLE EXCELLENCE | LEARNER AND PROGRAM OPERATIONS Own program readiness and calendars for assigned offerings. Coordinate intake dates, schedules, section builds, faculty assignments and key deadlines. Serve as the first escalation point for learner issues that frontline support cannot resolve. Track patterns and propose fixes. Maintain accurate learner records, rosters and progress tracking. Support admissions and certificate completions as required. INSTRUCTIONAL DELIVERY AND QUALITY Coordinate with instructional designers and contractors to ensure courses are built on time and to REDI delivery experience standards. Run spot checks and QA on course shells, assessments and resources before launch. Collect and synthesize learner and instructor feedback into concrete improvements for the next program run. Iterative content and process refinement will be a core duty. SYSTEMS AND MARTECH COORDINATION Work with our MarTech and IT partners to keep the LMS, CRM, website and payment flows stable for live and upcoming cohorts. Synthesize participant feedback or process issues, chase resolutions and close the loop with stakeholders in a timely basis ensuring a smooth delivery experience for both learners and instructors. Help define simple dashboards for enrollments, completion and satisfaction so REDI leadership can self‑serve critical data, analytics and program insights. Light data and system support will also be required. CROSS-FUNCTIONAL COMMUNICATION Prepare short weekly updates on capacity, risks and wins for each program. Coordinate with marketing lead on program pages, key dates and outbound messages to program cohorts and faculty. Support newsletter and announcement scheduling so learners receive the right message at the right time. Lead targeted student communication streams leading up to and during program delivery. FINANCE AND VENDOR COORDINATION Assist with clean month‑end program summaries. Confirm instructor/coach hours, major vendor invoices and known exceptions for approval by the Director of Academic Programs. ROLE SUCCESS + MOMENTUM | IN 30 DAYS Learn our programs, calendars and tools. Take ownership of one live cohort and its weekly rhythm. Publish a simple status dashboard for your program and an issues list with accountabilities. IN 60 DAYS Own 2-3 REDI programs. Close at least three recurring process gaps by documenting and training the team. IN 90 DAYS Analyze and evaluate 1-2 program cycles with a goal to reduce manual steps and connect data points across the full customer journey. Present a short, continuous improvement plan for the next term with projected impact. WHAT YOU BRING Experience in academic advising, program coordination or program administration at a college, university or large training provider. Typical advisor roles involve advising across admissions to graduation, accurate record keeping and policy‑informed guidance. Strength in planning and follow‑through. You move complex work forward and communicate clearly. Project Management experience or accreditations (PMP / CAPM) is a bonus. Comfort with learning systems and data. You can navigate an LMS, a CRM and a spreadsheet, and you know when to ask for technical help without spinning your wheels. Service mindset. You enjoy helping learners and faculty succeed, even when problems are messy. Clear writing and calm presence under pressure. NICE TO HAVE Experience with LMS administration or course builds (D2L, Canvas, Articulate) Experience with curriculum mapping and program evaluation cycles Exposure to Go HighLevel or similar CRM Basic reporting skills in Google Sheets or Excel KEY OUTCOMES AND MEASUREMENT Programs launch on time with clean course shells and engaged and informed learner rosters, instructors and coaches Learner issues resolved quickly with visible, well‑documented communications Accurate weekly metrics and clean month‑end summaries for each REDI program Fewer manual steps and lower operational risk with each passing term SENIORITY LEVEL Mid‑Senior level EMPLOYMENT TYPE Full‑time JOB FUNCTION Project Management and Information Technology NOTIFICATION Get notified about new Program Manager jobs in Calgary, Alberta, Canada. #J-18808-Ljbffr