Program Manager

**Salary**: $63,680 per annum, full benefits

Hours: Full Time, Please note that this position requires working rotations, and overnights

Position Summary:
Under the direction of the Director of Programs and Services, the Program Managers provide Management support for the agency 24/7. Program managers will be responsible for program development, service delivery and program evaluations, as well as reporting writing and the allocation of staff and financial resources. Program Managers are expected to manage crisis’s, provide critical incident debriefing, and are responsible for performance management of staff.

**Responsibilities**:

- Leads by example, interacts with clients in a caring, non-judgmental manner, and ensuring staff are doing the same
- As part of the grievance procedure, resolve client concerns
- Provides training, coaching, mentorship, supervision and all levels of disciplinary action up to and including termination, to staff
- Responsible for writing, conducting and reviewing performance reviews of staff, and when necessary has the authority to extend probation
- Respond to and if necessary, investigate concerns and issues brought forward from staff related to Alpha Houses Respectful Workplace Policy, Employee Complaints and Vulnerable Adults Abuse Policy
- Responsible for ensuring staff are able to fully function and are motivated to provide high quality client care in a warm and compassionate manner
- Is responsible for the recruitment, selection and onboarding of staff
- Responsible for ensuring adequate shift coverage is provided by sending out available shifts using Shift Link and assigning shifts to staff
- Responsible for reviewing and approving time off bids/requests as well as ensuring the accuracy and approval of staff’s pay
- Attends to crisis' (i.e. seizures, overdoses and deaths) providing debriefing as a group as well as 1:1 with staff impacted
- Ensures the safety of staff and clients by being up to date and accountable for safety protocols as well as accreditation and program audit standards
- Works with the Program Manager and or HR in resolving problems arising with team functioning and staff issues of a serious nature
- Partnering, interacting and building positive strategic partnerships with other agencies, community partners, local businesses and stakeholders, including resolving any concerns that may arise
- Be accountable for ensuring the accurate collection and submission of data and statistics for funding and outcome reports
- Ensure Agency Vehicle log books are being completed properly and report any maintenance issues to the Asset Manager
- Provide supervision to Volunteers and practicum students
- Delegate's responsibilities to Shift Supervisors and/or staff
- Responsible for holding regular program meetings and staff meetings
- Ensures the safety of staff in other 24/7 programs by checking in with teams between the hours of 2300 and 0700, seven days a week
- Participates in management meetings including those related to Labour Relations and collective agreement proposals
- Conduct regular reviews and audits of the Program to identify and verify compliance with accreditation and Alpha House policies, procedures and standards
- In conjunction with staff, respond to emergencies and address community and client complaints, resolving problems, completing program audits and implementing related changes
- While being fiscally prudent, manage the program budget to ensure the program has the necessary supplies to provide quality care to clients
- Participate in direct service provision as needed and to cover when there are gaps in staffing

Qualifications:

- Post-Secondary Education from a public educational institution, in a relevant field, minimum of a 2-year Diploma Program, Bachelor ‘s degree preferred. Those in progress may be considered.
- A minimum of 3 years of experience successfully managing a team with proven positive results in training, coaching, mentorship and performance management of employees
- A minimum of four years’ related experience, at least three of which includes direct experience in addictions, mental health, the homeless population or the indigenous
- An understanding of addictions including: withdrawal management, harm reduction, stages of change, trauma informed care and recovery oriented systems of care
- Strong interpersonal communication skills and the ability to communicate with discretion and maintain confidentiality of clients, staff concerns & disciplinary procedures
- Experience in crisis management (deaths, critical incidents etc) including facilitating and debriefing groups
- Must be tolerant, non-judgmental with a high degree of compassion and empathy towards the homeless and those struggling with addictions and or mental health
- Proven crisis management, problem solving skills, rapport-building and advocacy skills
- Belief in harm reduction and housing first
- Must have the ability to work shift work, including overnigh