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IN OFFICE Bilingual French/English Customer service agent

2 months ago

Winnipeg MB, Canada Cabela's Full time

Summary: Reporting to the Call Centre Supervisor, the Bilingual Customer Service Representative is responsible for providing legendary customer service when answering customer phone calls in French and English to process orders, answer general inquiries and address customer issues in an inbound Call Centre environment.

Location:
Onsite at the Bass Pro Shops & Cabela's Corporate Office located at 25 De Baets St., Winnipeg, MB.

Responsibilities:
Process customer orders
Troubleshoot to resolve customer order issues and escalate priority customer issues as required
Provide customers with product and service information
Research requested information using available resources
Follow up on customer calls when necessary

Requirements:
Ability to speak French and English
Professional telephone etiquette
Strong verbal communication skills
Strong customer service, problem-solving and interpersonal skills
Basic computer skills
Must have availability to work a variety of shifts
Previous customer service, Call Centre, or sales experience is an asset

Call Centre Hours of Operation:
The ideal candidate must be available to work during the specified hours of operation below, including weekends.
Monday to Friday: 7:00am – 9:00pm
Saturday, Sunday, Holidays: 8:30am – 5:00pm

Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.
Accommodations are available upon request during the assessment and selection process.

Benefits
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions
Fun work environment
Competitive wages
Excellent benefits
Unlimited career advancement opportunities
Bass Pro Cares Fund

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