Customer Success Manager

13 hours ago


Vaughan, Canada Custimoo Full time

Custimoo is a technology company founded in 2019 in Denmark specializing in custom sportswear and apparel. We empower brands and authorized dealers to design, order, and manage their custom product needs through our innovative digital platform. With a commitment to quality, performance, and service, we’re transforming the custom apparel experience.About the RoleAs a Customer Success Manager (CSM), you will be the primary point of contact for our dealers, brands and partners. Your role is to ensure a smooth onboarding process, support ongoing needs, and drive satisfaction and retention. You’ll collaborate across teams in multiple countries to deliver best-in-class service and help clients get the most out of our platform and products.ResponsibilitiesServe as the main point of contact for assigned customers and accountsGuide new clients through onboarding and training on our platformMonitor order progress, troubleshoot issues, and ensure timely resolutionsBuild long-term relationships and maintain high customer satisfactionCollaborate with sales, production, and design teams to manage custom ordersIdentify opportunities for upselling, renewals, and deeper customer engagementCollect feedback to help improve processes and customer experienceQualifications3 to 5 years in customer success, account management, or related roleExperience from sports or apparel manufacturing background, or background in sports industryExcellent communication, organization, and problem-solving skillsAbility to manage multiple accounts and meet deadlinesComfortable using CRM tools and learning new software #J-18808-Ljbffr


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