Enterprise Customer Success Manager

3 days ago

Vaughan, Canada Burai Full time

**Position Overview**:
Burai is seeking a motivated and experienced Enterprise Customer Success Manager to join our growing team. In this role, you will be the primary point of contact for key customers, ensuring customers realize a strong ROI in line with pre-sales expectations while creating a great customer experience.

**Key Responsibilities**:

- Manage and grow relationships with key customers in line with pre-sales ROI expectations.
- Engage proactively with customers to ensure Burai is positioned to align with key customers and their evolving business objectives.
- Drive strong customer satisfaction levels through a customer first approach.
- Foster a culture of cross-functional collaboration between sales, marketing & product to ensure marketing efforts evolve to incorporate user feedback.

**Qualifications**:

- 2+ years in a SaaS B2B Customer Success or Account Manager roles.
- Experience onboarding large enterprise SaaS customers to ensure quick time-to-productivity metrics and strong utilization.
- Experience in the implementation of successful marketing campaigns across all aspects of the customer lifecycle.
- Strong at identifying cross-sell opportunities and/or referral opportunities.
- Experience leveraging new technology (with an emphasis on solutions that integrate with Salesforce).
- Strong at managing customer escalations to ensure issues are resolved quickly and effectively.
- Strong leadership, communication, analytical and project management skills a must.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive, collaborative, and innovative work environment.
- A flexible remote work arrangement.
- The opportunity to participate in our stock option plan.

Join us at Burai and help our customers achieve success with our cutting-edge solutions

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