Customer Success Manager

14 hours ago

Vaughan, Ontario, Canada Custimoo Full time

About the Company

Custimoo is a technology company founded in 2019 in Denmark specializing in custom sportswear and apparel. We empower brands and authorized dealers to design, order, and manage their custom product needs through our innovative digital platform. With a commitment to quality, performance, and service, we're transforming the custom apparel experience.

About the Role

As a Customer Success Manager (CSM), you will be the primary point of contact for our dealers, brands and partners. Your role is to ensure a smooth onboarding process, support ongoing needs, and drive satisfaction and retention. You'll collaborate across teams in multiple countries to deliver best-in-class service and help clients get the most out of our platform and products.

Responsibilities

  • Serve as the main point of contact for assigned customers and accounts
  • Guide new clients through onboarding and training on our platform
  • Monitor order progress, troubleshoot issues, and ensure timely resolutions
  • Build long-term relationships and maintain high customer satisfaction
  • Collaborate with sales, production, and design teams to manage custom orders
  • Identify opportunities for upselling, renewals, and deeper customer engagement
  • Collect feedback to help improve processes and customer experience

Qualifications

  • 3 to 5 years in customer success, account management, or related role
  • Experience from sports or apparel manufacturing background, or background in sports industry
  • Excellent communication, organization, and problem-solving skills
  • Ability to manage multiple accounts and meet deadlines
  • Comfortable using CRM tools and learning new software
  • Passion for sports is a must

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